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type:"article"
~person:"Edvardsson, Bo"
~person:"Gil Saura, Irene"
~person:"Rivkin, Steven G."
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
54
Service quality
54
Beziehungsmarketing
20
Relationship marketing
20
Customer satisfaction
16
Kundenzufriedenheit
16
Lehrkräfte
9
Teaching profession
9
Beschwerdemanagement
7
Betriebliche Wertschöpfung
7
Complaint management
7
Consumer behaviour
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Konsumentenverhalten
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Customer service
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Kundenservice
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Spain
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Spanien
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USA
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Customer integration
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Services
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Sweden
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Customer value
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Dienstleistungssektor
4
Einzelhandel
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Estimation
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Gastronomie
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Kundenwert
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Restaurant industry
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English
54
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Edvardsson, Bo
Gil Saura, Irene
Rivkin, Steven G.
Han, Heesup
42
Mattila, Anna S.
39
Prybutok, Victor R.
38
Prentice, Catherine
32
McColl-Kennedy, Janet R.
27
Bruhn, Manfred
26
Shahin, Arash
26
Hanushek, Eric Alan
22
Sharma, Piyush
21
Siciliani, Luigi
21
Sparks, Beverley
21
Knechel, W. Robert
19
Balaji, M. S.
18
Jang, Soocheong
17
Marimon, Frederic
17
Witell, Lars
17
Wong, IpKin Anthony
17
Gong, Taeshik
16
Gustafsson, Anders
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Wirtz, Jochen
16
Zhang, Min
16
Söderlund, Magnus
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
McFadden, Kathleen L.
14
Patterson, Paul G.
14
Qu, Hailin
14
Benkenstein, Martin
13
Berry, Leonard L.
13
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
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Journal of service management
7
International journal of quality and service sciences
3
Journal of public economics
3
Managing service quality : MSQ ; an international journal
3
The service industries journal
3
Journal of hospitality marketing & management
2
Journal of human resources : JHR
2
The journal of services marketing
2
Annual review of economics
1
Brookings papers on education policy
1
Cases on innovations in educational marketing : transnational and technological strategies
1
Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
1
Economics of education review
1
European retail research
1
Handbook of the economics of education : volume 2
1
Handbook of the economics of education ; Vol. 2
1
International journal of management & enterprise development : IJMED
1
International journal of retail and distribution management
1
Journal of business research : JBR
1
Journal of industrial and business economics
1
Journal of labor economics
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of vacation marketing : an international journal
1
Marketing letters : a journal of research in marketing
1
Scandinavian journal of management
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service business
1
Service quality and management
1
The economic journal : the journal of the Royal Economic Society
1
The economics of school choice
1
The international review of retail, distribution and consumer research
1
The journal of brand management : an international journal
1
The journal of economic perspectives : EP ; a journal of the American Economic Association
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
54
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1
How to generate economic satisfaction in B2B contexts? : the role of value co-creation and relationship quality
Berenguer Contrí, Gloria
;
Gil Saura, Irene
; …
- In:
Journal of industrial and business economics
51
(
2024
)
1
,
pp. 189-209
Persistent link: https://www.econbiz.de/10014512487
Saved in:
2
Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
3
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
4
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
5
Academic mobility in US public schools : evidence from nearly 3 million students
Austin, Wes
;
Figlio, David N.
;
Goldhaber, Daniel D.
; …
- In:
Journal of public economics
228
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014543758
Saved in:
6
Does sustainability drive to create store equity? : a proposal through image, quality and loyalty
Sánchez-González, Irene
;
Gil Saura, Irene
; …
- In:
International journal of retail and distribution management
50
(
2022
)
6
,
pp. 708-727
Persistent link: https://www.econbiz.de/10013398102
Saved in:
7
Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
Saved in:
8
The causal relationship between store equity and loyalty : testing two alternative models in retailing
Gil Saura, Irene
;
Šerić, Maja
;
Ruiz-Molina, María Eugenia
- In:
The journal of brand management : an international journal
24
(
2017
)
2
,
pp. 193-208
Persistent link: https://www.econbiz.de/10011724575
Saved in:
9
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
10
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
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