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type:"article"
~person:"Edvardsson, Bo"
~person:"Karatepe, Osman M."
~person:"Rivkin, Steven G."
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
51
Service quality
51
Customer satisfaction
14
Kundenzufriedenheit
14
Beziehungsmarketing
10
Relationship marketing
10
Lehrkräfte
9
Teaching profession
9
Tourism employees
9
Tourismusberufe
9
Arbeitszufriedenheit
8
Beschwerdemanagement
8
Complaint management
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Hotellerie
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Job satisfaction
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Arbeitsleistung
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Customer service
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Job performance
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Kundenservice
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USA
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United States
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Betriebliche Wertschöpfung
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Consumer behaviour
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Dienstleistung
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Employee retention
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Estimation
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Leistungsmotivation
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School
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Schweden
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Schätzung
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Service recovery performance
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Services
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Sweden
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Allgemeinbildende Schule
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English
51
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Edvardsson, Bo
Karatepe, Osman M.
Rivkin, Steven G.
Han, Heesup
42
Mattila, Anna S.
39
Prybutok, Victor R.
38
Prentice, Catherine
32
McColl-Kennedy, Janet R.
27
Bruhn, Manfred
26
Shahin, Arash
26
Hanushek, Eric Alan
22
Sharma, Piyush
21
Siciliani, Luigi
21
Sparks, Beverley
21
Knechel, W. Robert
19
Balaji, M. S.
18
Jang, Soocheong
17
Marimon, Frederic
17
Witell, Lars
17
Wong, IpKin Anthony
17
Gil Saura, Irene
16
Gong, Taeshik
16
Gustafsson, Anders
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Wirtz, Jochen
16
Zhang, Min
16
Söderlund, Magnus
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
McFadden, Kathleen L.
14
Patterson, Paul G.
14
Qu, Hailin
14
Benkenstein, Martin
13
Berry, Leonard L.
13
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
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Journal of service management
6
International journal of contemporary hospitality management
3
International journal of hospitality management
3
International journal of quality and service sciences
3
Journal of public economics
3
Managing service quality : MSQ ; an international journal
3
Journal of air transport management
2
Journal of business economics and management
2
Journal of human resources : JHR
2
The journal of services marketing
2
Tourism review : the official journal of the AIEST
2
Annual review of economics
1
Brookings papers on education policy
1
Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
1
Economics of education review
1
Handbook of the economics of education : volume 2
1
Handbook of the economics of education ; Vol. 2
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of labor economics
1
Journal of retailing and consumer services
1
Journal of service research
1
Marketing letters : a journal of research in marketing
1
Scandinavian journal of management
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
The economic journal : the journal of the Royal Economic Society
1
The economics of school choice
1
The journal of economic perspectives : EP ; a journal of the American Economic Association
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
51
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1
Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
2
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
3
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
4
The effect of employee recognition on restaurant employees' job embeddedness, knowledge sharing and service orientation : abusive supervision as a moderator
Ampofo, Emmanuel Twumasi
;
Karatepe, Osman M.
;
Mensah, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3612-3637
Persistent link: https://www.econbiz.de/10014334335
Saved in:
5
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
6
Academic mobility in US public schools : evidence from nearly 3 million students
Austin, Wes
;
Figlio, David N.
;
Goldhaber, Daniel D.
; …
- In:
Journal of public economics
228
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014543758
Saved in:
7
Ethical leadership, trust in organization and their impacts on critical hotel employee outcomes
Eluwole, Kayode K.
;
Karatepe, Osman M.
;
Avci, Turgay
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013185203
Saved in:
8
Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
Saved in:
9
The impact of job insecurity on critical hotel employee outcomes : the mediating role of self-efficacy
Etehadi, Bahar
;
Karatepe, Osman M.
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 665-689
Persistent link: https://www.econbiz.de/10012176680
Saved in:
10
The effects of organizational and personal resources on stress, engagement, and job outcomes
Karatepe, Osman M.
;
Yavas, Ugur
;
Babakus, Emin
;
Deitz, …
- In:
International journal of hospitality management
74
(
2018
),
pp. 147-161
Persistent link: https://www.econbiz.de/10011924635
Saved in:
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