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type:"article"
~person:"Kaynak, Hale"
~person:"Park, Sang-June"
~subject:"Quality management"
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Search: subject_exact:"Servicequalität"
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Quality management
Dienstleistungsqualität
11
Service quality
11
Qualitätsmanagement
9
Customer satisfaction
6
Kundenzufriedenheit
6
Beziehungsmarketing
4
Measurement
4
Messung
4
Performance measurement
4
Performance-Messung
4
Relationship marketing
4
Gesundheitsversorgung
3
Gesundheitswesen
3
Health care
3
Health care system
3
Hospital
3
Krankenhaus
3
expectation
3
performance
3
service quality
3
Innovation
2
Innovation management
2
Innovationsmanagement
2
SERVPERF
2
SERVQUAL
2
U.S. healthcare
2
USA
2
United States
2
customer focus
2
extent of servitization
2
organizational innovativeness
2
patient care quality
2
quality management practices
2
systems thinking
2
triadic approach
2
Arbeitsgruppe
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Consumer behaviour
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Customer integration
1
Customer service
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Kaynak, Hale
Park, Sang-June
Shahin, Arash
16
Bruhn, Manfred
13
McFadden, Kathleen L.
10
Prybutok, Victor R.
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Marimon, Frederic
8
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Basu, Rana
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Johnson, Dana M.
5
Melo, Fagner José Coutinho de melo
5
Rahman, Zillur
5
Singh, Rajesh K.
5
Talib, Faisal
5
Tarí, Juan José
5
Vrat, Prem
5
Amorim, Marlene
4
Awasthi, Anjali
4
Balouei Jamkhaneh, Hadi
4
Chen, Kuen-Suan
4
Cheng, Ching-Chan
4
Cronemyr, Peter
4
Dahlgaard, Jens Jörn
4
Georgiou, Andreas C.
4
Gupta, Anchal
4
He, Zhen
4
Heras-Saizarbitoria, Iñaki
4
Huang, Sheng Teng
4
Knechel, W. Robert
4
Lee, Jin-soo
4
Masudin, Ilyas
4
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Quality management journal : QMJ
4
Total quality management & business excellence
3
International journal of production economics
1
The service industries journal
1
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ECONIS (ZBW)
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1
Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
Saved in:
2
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Saved in:
3
The linkages between alternative models measuring service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1264-1294
Persistent link: https://www.econbiz.de/10013352668
Saved in:
4
Bridging hospital quality leadership to patient care quality
Chakraborty, Subhajit
;
Kaynak, Hale
;
Pagán, José A.
- In:
International journal of production economics
233
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495601
Saved in:
5
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650359
Saved in:
6
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650360
Saved in:
7
Towards a triadic quality measurement framework for U.S. healthcare
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10011976317
Saved in:
8
Towards a triadic quality measurement framework for U.S. healthcare
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10012309048
Saved in:
9
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
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