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~type_genre:"Bibliografie enthalten"
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
124
Service quality
124
Quality management
22
Qualitätsmanagement
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Customer satisfaction
21
Kundenzufriedenheit
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Beziehungsmarketing
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Kundenservice
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Performance measurement
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Dienstleistungsmarketing
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Innovation
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Iran
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1,062
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Reprint
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Shahin, Arash
3
Smith, Alan D.
3
Cudney, Elizabeth A.
2
Dabestani, Reza
2
Shirouyehzad, Hadi
2
Smith-Ditizio, Amber A.
2
Soltani, Ebrahim
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Abedin, Farhana
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Adapa, Sujana
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Afting, Matthias
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Ahearne, Michael
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Ajmal, Mian M.
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Al Sawalqa, Fawzi A.
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Al-Hakmani, Ali
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Aliqah, Khaled Abu
1
Allal, Bouthaina
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Allaya, Aida
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Anderson, Verl
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Antunes, Pedro
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Anwar, Md. Rajib
1
Aquilina, Matteo
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Arabzad, S. Mohammad
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Arif, Seema
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Aryanezhad, Mir-Bahador
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Asch, Markus
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Assimakopoulos, Costas
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Atanasovski, Jane
1
Auh, Seigyoung
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Aziz, Nisar Ahmed
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Balbastre-Benavent, Francisco
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Balbontin, Alex A.
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Barbieri, Carla
1
Berresheim, Patrick
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Bhaskar, N. Udaya
1
Blankson, Charles
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Bontis, Nick
1
Bose, S. K.
1
Bovaird, Tony
1
Brege, Staffan
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of services and operations management
4
The service industries journal
4
International journal of productivity and quality management : IJPQM
3
International journal of quality and service sciences
3
International journal of services technology and management
3
Quality management journal : QMJ
3
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
Tourism management : research, policies, practice
3
International journal of quality & reliability management
2
Journal of air transport management
2
Journal of travel and tourism marketing
2
Management research review
2
Services marketing cases in emerging markets : an asian perspective
2
The journal of business & industrial marketing
2
World class applications of Six Sigma : [real world examples of success]
2
Accounting and finance : journal of the Accounting Association of Australia and New Zealand
1
Auditing : a journal of practice & theory
1
Benchmarking : an international journal ; BIJ
1
Business strategies : types, benefits and effects on firm performance
1
Cases on branding strategies and product development : successes and pitfalls
1
Cases on human performance improvement technologies
1
Cases on innovations in educational marketing : transnational and technological strategies
1
Cases on managing e-services
1
Competitive advantage : strategies, management and performance
1
Corporate brand and corporate reputation
1
Corporate sustainability as a challenge for comprehensive management
1
Dienstleistungscontrolling
1
Economic geography
1
Entrepreneurship marketing : principles and practice of SME marketing
1
Financial institutions and development
1
Global business and organizational excellence : a review of research & best practices
1
Harvard business review : HBR
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Industrie 4.0 als unternehmerische Gestaltungsaufgabe : betriebswirtschaftliche, technische und rechtliche Herausforderungen
1
Influence of FinTech on management transformation
1
Information systems and e-business management : ISeB
1
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
1
International Management
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ECONIS (ZBW)
124
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121
Qualitätsstandards im Dienstleistungsprozess
Fließ, Sabine
;
Lasshof, Britta
;
Willems, Gabriele
- In:
Dienstleistungscontrolling
,
(pp. 71-88)
.
2005
Persistent link: https://www.econbiz.de/10003302017
Saved in:
122
Developing customer loyalty : a case study of the National Bank of Oman
Rao, D. N.
;
Shankaraiah, K.
;
Al-Hakmani, Ali
- In:
Financial institutions and development
,
(pp. 105-121)
.
2007
Persistent link: https://www.econbiz.de/10003626089
Saved in:
123
Regulating service quality : a survey
Sappington, David Edward Michael
- In:
Journal of regulatory economics
27
(
2005
)
2
,
pp. 123-154
Persistent link: https://www.econbiz.de/10002612225
Saved in:
124
Energieberatungsqualität - Anforderungen, Messung und ein Fallbeispiel
Haußer, Katrin
- In:
Zeitschrift für Energiewirtschaft : ZfE
23
(
1999
)
2
,
pp. 119-136
Persistent link: https://www.econbiz.de/10001458991
Saved in:
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