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type_genre:"Arbeitspapier"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Lehrbuch"
~type_genre:"Reprint"
~type_genre:"Working Paper"
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Benchmarking
8
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2
Kundenzufriedenheit
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Quality management
2
Qualitätsmanagement
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Adebanjo, Dotun
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Al-Zoubi, Marwan T.
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Benli, Ö. S.
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Chiang, Chwan-yi
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Chong, P. S.
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Costa Araújo Sampaio, Paulo Alexandre da
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Galletti, Dena W.
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Benchmarking : an international journal ; BIJ
256
International journal of process management and benchmarking : IJPMB
42
European journal of operational research : EJOR
40
Omega : the international journal of management science
28
Benchmarking : an international journal
23
Working paper / National Bureau of Economic Research, Inc.
22
Journal of air transport management
21
Policy research working paper : WPS
19
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
13
IMF working papers
13
International journal of productivity and quality management : IJPQM
13
International journal of services and operations management
13
Journal of banking & finance
13
Journal of financial economics
13
The journal of asset management
13
International journal of production economics
12
Research paper / Quantitative Finance Research Centre, University of Technology Sydney
12
The review of financial studies
12
Tourism management : research, policies, practice
12
Energy economics
11
International journal of production research
11
Management science : journal of the Institute for Operations Research and the Management Sciences
11
Socio-economic planning sciences : the international journal of public sector decision-making
11
Journal of business research : JBR
10
Journal of productivity analysis
10
Journal of the Operational Research Society : OR
10
The TQM journal : the international review of organizational improvement
10
Applied economics
9
Discussion paper / Centre for Economic Policy Research
9
International journal of forecasting
9
Utilities policy : governance, performance, analysis
9
AGDI working paper
8
Applied economics letters
8
Economic modelling
8
Investment performance measurement : evaluating and presenting results
8
Cambridge working papers in economics
7
Discussion papers / Deutsches Institut für Wirtschaftsforschung
7
Economics letters
7
International journal of business performance management
7
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ECONIS (ZBW)
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1
A dual quality function deployment approach for benchmarking service quality
Park, Hyojin
;
Geum, Youngjung
;
Park, Yongtae
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 569-582
Persistent link: https://www.econbiz.de/10011305704
Saved in:
2
ISO 9001 European scoreboard : an instrument to measure macroquality
Costa Araújo Sampaio, Paulo Alexandre da
;
Tavares …
- In:
Total quality management & business excellence : an …
25
(
2014
)
4
,
pp. 309-318
Persistent link: https://www.econbiz.de/10010245994
Saved in:
3
Customer satisfaction and statistical techniques for the implementation of benchmarking in the public sector
Mugion, Roberta Guglielmetti
;
Musella, Flaminia
- In:
Total quality management & business excellence : an …
24
(
2013
)
5
,
pp. 619-640
Persistent link: https://www.econbiz.de/10009763363
Saved in:
4
Generating benchmarking indicators for employee job satisfaction
Al-Zoubi, Marwan T.
- In:
Total quality management & business excellence : an …
23
(
2012
)
1
,
pp. 27-44
Persistent link: https://www.econbiz.de/10009509642
Saved in:
5
Competitive benchmarking for fleet cost management
Galletti, Dena W.
;
Lee, Jim
;
Kozman, Theodore
- In:
Total quality management & business excellence : an …
21
(
2010
)
9/10
,
pp. 1047-1056
Persistent link: https://www.econbiz.de/10008660444
Saved in:
6
An integration of balanced scorecards and data envelopment analysis for firm's benchmarking management
Chiang, Chwan-yi
;
Lin, Binshan
- In:
Total quality management & business excellence : an …
20
(
2009
)
11/12
,
pp. 1153-1172
Persistent link: https://www.econbiz.de/10003925298
Saved in:
7
Benchmarking the efficacy of team decisions using a game theoretic approach
Chong, P. S.
;
Benli, Ö. S.
- In:
Total quality management & business excellence : an …
20
(
2009
)
3/4
,
pp. 349-361
Persistent link: https://www.econbiz.de/10003862501
Saved in:
8
Sustainability of benchmarking networks : a case-based analysis
Adebanjo, Dotun
;
Mann, Robin
- In:
Total quality management & business excellence : an …
19
(
2008
)
1/2
,
pp. 107-122
Persistent link: https://www.econbiz.de/10003736306
Saved in:
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