//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
type_genre:"Article in journal"
~accessRights:"restricted"
~isPartOf:"Services marketing quarterly"
~subject:"Beziehungsmarketing"
~subject:"Kundenzufriedenheit"
~type_genre:"Glossar enthalten"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Telekommunikationssektor"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Kundenzufriedenheit
Telecommunications industry
5
Telekommunikationssektor
5
Consumer behaviour
4
Konsumentenverhalten
4
Relationship marketing
4
Customer satisfaction
2
Dienstleistungsqualität
2
Digitale Dienste
2
Mobile phone
2
Mobiltelefon
2
Service quality
2
Telecommunications
2
Telekommunikation
2
Web-based service
2
retention
2
Age groups
1
Anger
1
Call center
1
Call centre
1
Callcenter
1
Confidence
1
Customer value
1
Dienstleistungsmarketing
1
Dienstleistungssektor
1
Emotion
1
Kundenwert
1
Marketing management
1
Marketingmanagement
1
Mobile communications
1
Mobilkommunikation
1
Norway
1
Norwegen
1
Online sentiment
1
Service industry
1
Services marketing
1
Social Web
1
Social web
1
Telecommunications service
1
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
Glossar enthalten
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Birch, Nancy J.
1
Blasco-López, Ma Francisca
1
Carter, Leanne
1
Culver, Jeffrey N.
1
D'Alessandro, Steven
1
García-Madariaga, Jesús
1
Gray, David
1
Johnson, Lester W.
1
Lappeman, James
1
Meyer, Seth
1
Miguel, Diana
1
Pedreño-Santos, Ana
1
Ribeiro, Hugo
1
Rodrigues, Ricardo Gouveia
1
Tesfom, Goitom
1
more ...
less ...
Published in...
All
Services marketing quarterly
Journal of retailing and consumer services
4
Journal of management research
3
Journal of strategic marketing
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
Journal of business research : JBR
2
Corporate reputation review : an international journal
1
Electronic commerce research
1
European management review : the journal of the European Academy of Management
1
Global business review
1
Information systems management
1
International business review : the official journal of the European International Business Academy
1
International journal of Indian culture and business management : IJICBM
1
International journal of business and systems research : IJBSR
1
International journal of business competition and growth : IJBCG
1
International journal of business excellence : IJBEX
1
International journal of business information systems : IJBIS
1
International journal of electronic customer relationship management : IJECRM
1
International journal of entrepreneurship and small business : IJESB
1
International journal of industrial organization
1
International journal of information systems and change management : IJISCM
1
International journal of information technology and management : IJITM
1
International journal of innovation management
1
International journal of knowledge management : IJKM ; an official publication of the Information Resources Management Association
1
International journal of learning and change : IJLC
1
International journal of management and network economics : IJMNE
1
International journal of managerial and financial accounting : IJMFA
1
International journal of product development : IJPD
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of services and operations management : IJSOM
1
International journal of services, economics and management
1
International journal of work innovation : IJWI
1
Inventi impact: retailing & consumer services
1
Journal of African business
1
Journal of global marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of international consumer marketing
1
Journal of marketing communications
1
more ...
less ...
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
What determines satisfaction with call centers? : the case of UK Telecom
Ribeiro, Hugo
;
Rodrigues, Ricardo Gouveia
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 404-424
Persistent link: https://www.econbiz.de/10013416988
Saved in:
2
Exploring online sentiment (OS) as a measure of customer experience (CX) for telecommunication services
Lappeman, James
;
Meyer, Seth
;
Miguel, Diana
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 257-276
Persistent link: https://www.econbiz.de/10013352800
Saved in:
3
The role of termination fee commitment in developing customer value in the telecommunication industry : an empirical study
Pedreño-Santos, Ana
;
García-Madariaga, Jesús
; …
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 316-330
Persistent link: https://www.econbiz.de/10012179191
Saved in:
4
Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011859502
Saved in:
5
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->