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type_genre:"Article in journal"
~isPartOf:"European management journal"
~isPartOf:"Information systems management"
~subject:"United States"
~type_genre:"Lehrbuch"
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Confusion in the ranks : IT service management practice and terminology
Winniford, MaryAnne
;
Conger, Sue
;
Erickson-Harris, Lisa
- In:
Information systems management
26
(
2009
)
2
,
pp. 153-163
Persistent link: https://www.econbiz.de/10003906166
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