Confusion in the ranks : IT service management practice and terminology
Year of publication: |
2009
|
---|---|
Authors: | Winniford, MaryAnne ; Conger, Sue ; Erickson-Harris, Lisa |
Published in: |
Information systems management. - Philadelphia, Pa. : Taylor & Francis Group, ISSN 1058-0530, ZDB-ID 1076391-0. - Vol. 26.2009, 2, p. 153-163
|
Subject: | IT-Dienstleister | IT service provider | Interne Dienstleistung | Internal services | Dienstleistungsmanagement | Service management | USA | United States |
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