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type_genre:"Article in journal"
~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Customer retention"
~subject:"Mobiltelefon"
~type_genre:"Glossar enthalten"
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Search: subject_exact:"Telekommunikationssektor"
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Customer retention
Mobiltelefon
Telecommunications industry
9
Telekommunikationssektor
9
Customer satisfaction
8
Kundenzufriedenheit
8
Consumer behaviour
7
Konsumentenverhalten
7
Mobile communications
7
Mobile phone
7
Mobilkommunikation
7
Beziehungsmarketing
6
Dienstleistungsqualität
6
Relationship marketing
6
Service quality
6
Telecommunications
6
Telekommunikation
6
Attitudinal loyalty
2
Customer commitment
2
Customer loyalty
2
Digitale Dienste
2
Information technology
2
Informationstechnik
2
Innovation diffusion
2
Innovationsdiffusion
2
Internet
2
Internet service provider (ISP)
2
Web-based service
2
Access regulation
1
Age groups
1
Agent-based modeling
1
Agentenbasierte Modellierung
1
Behavioural intentions
1
Beschwerdemanagement
1
Complaint management
1
Cross-country diffusion
1
Customer service
1
Data envelopment analysis
1
Data-Envelopment-Analyse
1
Developing countries
1
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7
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Article in journal
Glossar enthalten
Aufsatz in Zeitschrift
7
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English
7
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Ammari, Nedra Bahri
1
Bagchi, Kallol
1
Berbel-Pineda, Juan M.
1
Bilgihan, Anil
1
Birch, Nancy J.
1
Blackstock, Rob
1
Cambra-Fierro, Jesús
1
Culver, Jeffrey N.
1
Kirs, Peeter
1
López, Francisco
1
Majhi, Ritanjali
1
Mesak, Hani I.
1
Rahul, T.
1
Ruiz Díaz, Gonzalo
1
Ruiz-Benítez, Rocío
1
Tesform, Goitom
1
Vázquez-Carrasco, Rosario
1
Wanjugu, Sabinah
1
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of retailing and consumer services
Telecommunications policy : the international journal of digital economy, data sciences and new media
15
Information economics and policy : IEP
7
International journal of industrial organization
4
Services marketing quarterly
4
Journal of regulatory economics
3
Amfiteatru economic : an economic and business research periodical
2
Applied economics letters
2
Harvard-Business-Manager : das Wissen der Besten
2
International journal of business information systems : IJBIS
2
International journal of business innovation and research
2
International journal of process management and benchmarking : IJPMB
2
International journal of production economics
2
Journal of industry, competition and trade
2
Advances in business and management forecasting
1
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
1
Business analyst : a refereed journal of Shri Ram College of Commerce
1
Business and Economic Research : BER
1
Cahiers BEI
1
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
1
EIB papers
1
Economia e diritto del terziario : rivista quadrimestrale
1
Electronic commerce research and applications
1
European economic review : EER
1
GITAM journal of management : a quarterly publication of GITAM Institute of Management
1
Harvard business review : HBR
1
Industrial and corporate change
1
International economics & finance journal : (IEFJ)
1
International journal of Indian culture and business management
1
International journal of business excellence
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of enterprise network management
1
International journal of forecasting
1
International journal of innovation and technology management
1
International journal of internet marketing and advertising : IJIMA
1
International journal of management and decision making : IJMDM
1
International journal of management and economics
1
International journal of management and marketing research : IJMMR
1
International journal of management and network economics : IJMNE
1
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ECONIS (ZBW)
7
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7
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date (oldest first)
1
An examination of the diffusion of prepaid mobile telephony in selected emerging markets and developing economies
Mesak, Hani I.
;
Wanjugu, Sabinah
;
Blackstock, Rob
- In:
Information & management : the internat. journal of …
57
(
2020
)
7
,
pp. 1-11
Persistent link: https://www.econbiz.de/10012384903
Saved in:
2
The effects of distributive, procedural, and interactional justice on customer retention : an empirical investigation in the mobile telecom industry in Tunisia
Ammari, Nedra Bahri
;
Bilgihan, Anil
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 89-100
Persistent link: https://www.econbiz.de/10011729726
Saved in:
3
The influence of satisfaction on customer retention in mobile phone market
Ruiz Díaz, Gonzalo
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 75-85
Persistent link: https://www.econbiz.de/10011697888
Saved in:
4
Switching behavior of U.S. mobile phone service customers after providers shift from contract to no contract mobile phone service plans
Tesform, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 154-163
Persistent link: https://www.econbiz.de/10011598729
Saved in:
5
An adaptive nonlinear approach for estimation for consumer satisfaction and loyalty in mobile phone sector of India
Rahul, T.
;
Majhi, Ritanjali
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 570-580
Persistent link: https://www.econbiz.de/10010388524
Saved in:
6
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
Saved in:
7
The impact of price decreases on telephone and cell phone diffusion
Bagchi, Kallol
;
Kirs, Peeter
;
López, Francisco
- In:
Information & management : the internat. journal of …
45
(
2008
)
3
,
pp. 183-193
Persistent link: https://www.econbiz.de/10003722277
Saved in:
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