The effects of distributive, procedural, and interactional justice on customer retention : an empirical investigation in the mobile telecom industry in Tunisia
Year of publication: |
July 2017
|
---|---|
Authors: | Ammari, Nedra Bahri ; Bilgihan, Anil |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 37.2017, p. 89-100
|
Subject: | Mobile phone service | Loyalty programs | Distributive justice | Procedural justice | Interactional justice | Retention | SEM | Gerechtigkeit | Justice | Beziehungsmarketing | Relationship marketing | Mobiltelefon | Mobile phone | Mobilkommunikation | Mobile communications | Telekommunikationssektor | Telecommunications industry | Verteilungsgerechtigkeit | Tunesien | Tunisia | Kundenzufriedenheit | Customer satisfaction |
-
Kumari, Parveen, (2020)
-
Liu, Yang, (2021)
-
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari, (2013)
- More ...
-
Ammari, Nedra Bahri, (2020)
-
The effects of brand attachment on behavioral loyalty in the luxury restaurant sector
Ammari, Nedra Bahri, (2016)
-
The effect of CRM implementation on pharmaceutical industry's profitability : the case of Tunisia
Ammari, Nedra Bahri, (2016)
- More ...