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type_genre:"Article in journal"
~isPartOf:"International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association"
~isPartOf:"Services marketing quarterly"
~subject:"Beziehungsmarketing"
~subject:"Kundenzufriedenheit"
~type_genre:"Glossar enthalten"
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Search: subject_exact:"Telekommunikationssektor"
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Beziehungsmarketing
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Telecommunications industry
13
Telekommunikationssektor
13
Relationship marketing
7
Consumer behaviour
6
Dienstleistungsqualität
6
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6
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International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
Services marketing quarterly
Journal of retailing and consumer services
8
Journal of strategic marketing
5
Journal of management research
4
The journal of services marketing
4
International journal of quality & reliability management
3
The TQM journal : the international review of organizational improvement
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
African journal of business and economic research : AJBER
2
African journal of economic and management studies : AJEMS
2
Amfiteatru economic : an economic and business research periodical
2
International business review : the official journal of the European International Business Academy
2
International journal of business information systems : IJBIS
2
International journal of business innovation and research
2
International journal of electronic customer relationship management : IJECRM
2
International journal of internet marketing and advertising : IJIMA
2
International journal of services and operations management
2
International journal of services, economics and management
2
Inventi impact: retailing & consumer services
2
Journal of business research : JBR
2
Journal of economics and business research
2
Journal of global marketing
2
Journal of targeting, measurement and analysis for marketing
2
Telecommunications policy : the international journal of digital economy, data sciences and new media
2
The journal of brand management : an international journal
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Acta Universitatis Danubius / Oeconomica
1
Arab economic and business journal
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Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
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Asia marketing journal
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Asian journal of marketing : the official journal of the Marketing Institute of Singapore
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Business analyst : a refereed journal of Shri Ram College of Commerce
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Business ethics and leadership : BEL
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Business process management journal
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Central European business review : CEBR
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Cogent business & management
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Corporate reputation review : an international journal
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Economic review : journal of economics & business
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ECONIS (ZBW)
10
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date (oldest first)
1
What determines satisfaction with call centers? : the case of UK Telecom
Ribeiro, Hugo
;
Rodrigues, Ricardo Gouveia
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 404-424
Persistent link: https://www.econbiz.de/10013416988
Saved in:
2
Exploring online sentiment (OS) as a measure of customer experience (CX) for telecommunication services
Lappeman, James
;
Meyer, Seth
;
Miguel, Diana
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 257-276
Persistent link: https://www.econbiz.de/10013352800
Saved in:
3
The role of termination fee commitment in developing customer value in the telecommunication industry : an empirical study
Pedreño-Santos, Ana
;
García-Madariaga, Jesús
; …
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 316-330
Persistent link: https://www.econbiz.de/10012179191
Saved in:
4
Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011859502
Saved in:
5
Predicting customers' churn using data mining technique and its effect on the development of marketing applications in value-added services in telecom industry
Shokouhyar, Sajjad
;
Saeidpour, Parna
;
Otarkhani, Ali
- In:
International journal of information systems in the …
10
(
2018
)
4
,
pp. 59-72
Persistent link: https://www.econbiz.de/10011938750
Saved in:
6
Customer knowledge management (CKM) practices in the telecommunication industry in Bangladesh
Mohammad Fateh Ali Khan Panni
;
Hoque, Naimul
- In:
International journal of information systems in the …
9
(
2017
)
2
,
pp. 46-70
Persistent link: https://www.econbiz.de/10011675424
Saved in:
7
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
8
The impact of switching costs upon the service quality-perceived value-customer satisfaction-service loyalty chain : a study in the context of cellular services in India
Edward, Manoj
;
George, Babu P.
;
Sarkar, Sudipta Kiran
- In:
Services marketing quarterly
31
(
2010
)
2
,
pp. 151-173
Persistent link: https://www.econbiz.de/10003960083
Saved in:
9
Effects of perceived sacrifice, quality, value, and satisfaction on behavioral intentions in the service environment
Shukla, Paurav
- In:
Services marketing quarterly
31
(
2010
)
4
,
pp. 466-484
Persistent link: https://www.econbiz.de/10008729056
Saved in:
10
Customer loyalty and approach of service providers : an empirical study of mobile airtime service industry in India
Das Gupta, Devashish
;
Sharma, Atul
- In:
Services marketing quarterly
30
(
2009
)
4
,
pp. 342-364
Persistent link: https://www.econbiz.de/10003900813
Saved in:
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