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type_genre:"Article in journal"
~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~subject:"Service quality"
~type_genre:"Forschungsbericht"
~type_genre:"Konferenzbeitrag"
~type_genre:"Lehrbuch"
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
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Global journal of business research : GJBR
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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International journal of logistics : research and applications
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Production and operations management : the flagship research journal of the Production and Operations Management Society
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Measuring internal service quality : comparing the gap-based and perceptions-only approaches
Brandon-Jones, Alistair
;
Silvestro, Rhian
- In:
International journal of operations & production …
30
(
2010
)
12
,
pp. 1291-1318
Persistent link: https://www.econbiz.de/10008823685
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