Measuring internal service quality : comparing the gap-based and perceptions-only approaches
Alistair Brandon-Jones; Rhian Silvestro
| Year of publication: |
2010
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| Authors: | Brandon-Jones, Alistair ; Silvestro, Rhian |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 762449-9. - Vol. 30.2010, 12, p. 1291-1318
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| Subject: | Interne Dienstleistung | Internal services | Unternehmensdienstleistung | Business services | Dienstleistungsqualität | Service quality | Messung | Measurement | Elektronische Beschaffung | E-procurement | Großbritannien | United Kingdom |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008823685