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type_genre:"Article in journal"
~isPartOf:"International journal of production economics"
~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~subject:"Operations Research"
~subject:"Queueing theory"
~subject:"Theory"
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Operations Research
Queueing theory
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Call centre
15
Callcenter
15
Theorie
6
Warteschlangentheorie
6
Tourenplanung
4
Vehicle routing problem
4
Simulation
3
Call center
2
Flexibility
2
Flexibilität
2
Inventory model
2
Lagerhaltungsmodell
2
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2
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2
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simulation
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Agent-based modeling
1
Agentenbasierte Modellierung
1
Asymmetric parameters
1
Automation
1
Automatisierung
1
Call centres
1
Capacity planning
1
Chaining
1
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Game theory
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Article in journal
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11
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English
11
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Jouini, Oualid
4
Akşin, Zeynep
3
Dallery, Yves
3
Karaesmen, Fikri
2
Legros, Benjamin
2
Aguir, M. Salah
1
Armony, Mor
1
Chevalier, Philippe B.
1
Dijk, Nicolaas M. van
1
Ibrahim, Rouba
1
Levent Koçağa, Yaşar
1
Mehrotra, Vijay
1
Ozlük, Ozgür
1
Roubos, Alex
1
Saltzman, Robert
1
Sluis, Erik van der
1
Van den Schrieck, Jean-Christophe
1
Ward, Amy R.
1
Whitt, Ward
1
Çakan, Nesrin
1
Örmeci, E. Lerzan
1
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International journal of production economics
Production and operations management : an international journal of the Production and Operations Management Society
Management science : journal of the Institute for Operations Research and the Management Sciences
16
Manufacturing & service operations management : M & SOM
12
European journal of operational research : EJOR
10
OR spectrum : quantitative approaches in management
8
Operations research
7
Computers & operations research : and their applications to problems of world concern ; an international journal
4
Journal of business research : JBR
3
International transactions in operational research : ITOR ; a journal of the International Federation of Operational Research Societies (IFORS)
2
Journal of the American Statistical Association : JASA
2
Mathematics of operations research
2
Omega : the international journal of management science
2
Operations research letters
2
4OR : a quarterly journal of operations research
1
Advances in business and management forecasting
1
Business process management journal
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
EURO journal on computational optimization
1
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
1
European journal of industrial engineering : EJIE
1
International journal of forecasting
1
International journal of management and decision making : IJMDM
1
International journal of production research
1
Istanbul business research
1
Journal of business communication : JBC
1
Journal of business economics : JBE
1
Operations research perspectives
1
Opsearch : journal of the Operational Research Society of India
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Queueing systems : theory and applications ; affiliated publication of the Institute for Operations Research and the Management Sciences
1
Soziale Welt : SozW ; Zeitschrift für sozialwissenschaftliche Forschung
1
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ECONIS (ZBW)
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1
Routing analyses for call centers with human and automated services
Legros, Benjamin
- In:
International journal of production economics
240
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012629933
Saved in:
2
Staffing call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar
;
Armony, Mor
;
Ward, Amy R.
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1101-1117
Persistent link: https://www.econbiz.de/10011309925
Saved in:
3
Flexibility structure and capacity design with human resource considerations
Akşin, Zeynep
;
Çakan, Nesrin
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1086-1100
Persistent link: https://www.econbiz.de/10011309926
Saved in:
4
Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
5
A flexible architecture for call centres with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International journal of production economics
159
(
2015
),
pp. 192-207
Persistent link: https://www.econbiz.de/10010479239
Saved in:
6
Call centers with hyperexponential patience modeling
Roubos, Alex
;
Jouini, Oualid
- In:
International journal of production economics
141
(
2013
)
1
,
pp. 307-315
Persistent link: https://www.econbiz.de/10009685649
Saved in:
7
Real-time delay estimation based on delay history in many-server service systems with time-varying arrivals
Ibrahim, Rouba
;
Whitt, Ward
- In:
Production and operations management : an international …
20
(
2011
)
5
,
pp. 654-667
Persistent link: https://www.econbiz.de/10009315480
Saved in:
8
Intelligent procedures for intra-day updating of call center agent schedules
Mehrotra, Vijay
;
Ozlük, Ozgür
;
Saltzman, Robert
- In:
Production and operations management : an international …
19
(
2010
)
3
,
pp. 353-367
Persistent link: https://www.econbiz.de/10003981446
Saved in:
9
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid
;
Dallery, Yves
;
Akşin, Zeynep
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 389-399
Persistent link: https://www.econbiz.de/10003888406
Saved in:
10
To pool or not to pool in call centers
Dijk, Nicolaas M. van
;
Sluis, Erik van der
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 296-305
Persistent link: https://www.econbiz.de/10003737954
Saved in:
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