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type_genre:"Article in journal"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~subject:"Dienstleistungsqualität"
~type_genre:"Glossar enthalten"
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Search: subject_exact:"Telekommunikationssektor"
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Dienstleistungsqualität
Telecommunications industry
10
Telekommunikationssektor
10
Customer satisfaction
9
Kundenzufriedenheit
9
Consumer behaviour
8
Konsumentenverhalten
8
Service quality
8
Beziehungsmarketing
7
Relationship marketing
7
Mobile communications
5
Mobile phone
5
Mobilkommunikation
5
Mobiltelefon
5
Internet
3
Telecommunications
3
Telekommunikation
3
Attitudinal loyalty
2
Beschwerdemanagement
2
Complaint management
2
Customer commitment
2
Customer loyalty
2
Customer service
2
Dienstleistungssektor
2
Digitale Dienste
2
Internet service provider (ISP)
2
Kundenservice
2
Service industry
2
Web-based service
2
Age groups
1
Apology
1
Assessment
1
Availability
1
Behavioural intentions
1
Customer retention
1
Customers satisfaction
1
Distributive justice
1
Ethiopia
1
Explanation
1
Gender
1
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Article
8
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Article in journal
Glossar enthalten
Aufsatz in Zeitschrift
8
Language
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English
Author
All
Quach, Sara
2
Thaichon, Paramaporn
2
Ahasanul Haque
1
Arun Kumar Tarofder
1
Azam, S. M. Ferdous
1
Berbel-Pineda, Juan M.
1
Birch, Nancy J.
1
Cambra-Fierro, Jesús
1
Culver, Jeffrey N.
1
Izogo, Ernest Emeka
1
Jankalova, Miriam
1
Jebarajakirthy, Charles
1
Lobo, Antonio
1
Nikhashemi, Seyed Rajab
1
Prentice, Catherine
1
Ruiz Díaz, Gonzalo
1
Ruiz-Benítez, Rocío
1
Selvantharan, Prashantini
1
Tesform, Goitom
1
Vázquez-Carrasco, Rosario
1
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International journal of quality and service sciences
Journal of retailing and consumer services
Services marketing quarterly
6
International journal of quality & reliability management
5
Journal of management research
4
African journal of business and economic research : AJBER
2
Electronic commerce research and applications
2
International journal of business excellence
2
International journal of business innovation and research
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
Journal of economics and business research
2
Journal of global marketing
2
The TQM journal : the international review of organizational improvement
2
African journal of economic and management studies : AJEMS
1
Amfiteatru economic : an economic and business research periodical
1
Arab economic and business journal
1
Asia-Pacific journal of management research and innovation : APJMRI
1
Benchmarking : an international journal ; BIJ
1
Business analyst : a refereed journal of Shri Ram College of Commerce
1
Business ethics and leadership : BEL
1
Corporate reputation review : an international journal
1
Economies : open access journal
1
Electronic commerce research
1
Financial markets, institutions and risks : FMIR
1
GITAM journal of management : a quarterly publication of GITAM Institute of Management
1
Global business review
1
ILR review : the journal of work and policy
1
Information economics and policy : IEP
1
Information systems management
1
International business review : the official journal of the European International Business Academy
1
International economics & finance journal : (IEFJ)
1
International game theory review
1
International journal of Indian culture and business management : IJICBM
1
International journal of business and economics
1
International journal of business and systems research : IJBSR
1
International journal of commerce and management
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of electronic customer relationship management : IJECRM
1
International journal of emerging markets
1
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ECONIS (ZBW)
8
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8
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date (oldest first)
1
The influence of satisfaction on customer retention in mobile phone market
Ruiz Díaz, Gonzalo
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 75-85
Persistent link: https://www.econbiz.de/10011697888
Saved in:
2
The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder
;
Nikhashemi, Seyed Rajab
;
Azam, S. …
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
Saved in:
3
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
4
Switching behavior of U.S. mobile phone service customers after providers shift from contract to no contract mobile phone service plans
Tesform, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 154-163
Persistent link: https://www.econbiz.de/10011598729
Saved in:
5
Assessment of the telephone service provision
Jankalova, Miriam
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011558934
Saved in:
6
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
7
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
8
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
Saved in:
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