The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Year of publication: |
2016
|
---|---|
Authors: | Arun Kumar Tarofder ; Nikhashemi, Seyed Rajab ; Azam, S. M. Ferdous ; Selvantharan, Prashantini ; Ahasanul Haque |
Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 8.2016, 4, p. 516-535
|
Subject: | Repurchase intention | Apology | Service failure | Customers satisfaction | Explanation | Internet service provider | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Internet | Telekommunikationssektor | Telecommunications industry |
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