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type_genre:"Article in journal"
~isPartOf:"International journal of work innovation : IJWI"
~isPartOf:"The service industries journal"
~subject:"Service quality"
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Service quality
Call centre
8
Callcenter
8
Dienstleistungsqualität
4
Arbeitszufriedenheit
3
Job satisfaction
3
Deutschland
2
Germany
2
Performance measurement
2
Performance-Messung
2
call centre
2
work organisation
2
Arbeitsethik
1
Arbeitsgruppe
1
Arbeitsorganisation
1
Bank
1
Beziehungsmarketing
1
Business ethics
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CCs
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Controlling
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Corporate Social Responsibility
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Corporate social responsibility
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Customer satisfaction
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Economic ethics
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Employee performance appraisal
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Employee retention
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Ethik
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Finland
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Finnland
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Gesundheitsversorgung
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Greece
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Griechenland
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Großbritannien
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Human Resource Management
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Article in journal
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English
4
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Dun, Zanna van
2
Henseler, Jörg
2
Backhouse, Chris J.
1
Bloemer, Johanna M.
1
Bloemer, Josée
1
Gal, Tali
1
Jaaron, Ayham A. M.
1
Rymon, Talia
1
Timmor, Yaron
1
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International journal of work innovation : IJWI
The service industries journal
The journal of services marketing
4
Manufacturing & service operations management : M & SOM
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Journal of service research : JSR
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Managing service quality : MSQ ; an international journal
2
Academic journal of economic studies
1
Academy of Management journal : AMJ
1
Business process management journal
1
Global journal of business management : GJBM
1
Global journal of business research : GJBR
1
Information and organization
1
International journal of business excellence
1
International journal of enterprise information systems : IJEIS ; an official publication of the Information Resources Management Association
1
International journal of hospitality management
1
International journal of internet and enterprise management : IJIEM
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production research
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of revenue management : IJRM
1
International journal of services and operations management
1
International journal of services, economics and management
1
International public management journal
1
Journal of business research : JBR
1
Journal of customer behaviour
1
Journal of global marketing
1
Journal of marketing research : JMR
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Journal of the Operational Research Society : OR
1
Journal of travel and tourism marketing
1
New technology, work and employment
1
Omega : the international journal of management science
1
Organization : the critical journal of organization, theory and society
1
Pakistan journal of commerce and social sciences
1
SA journal of human resource management : SAJHRM
1
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
1
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ECONIS (ZBW)
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1
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
Saved in:
2
Perceived customer contact centre quality : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Josée
;
Henseler, Jörg
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1347-1363
Persistent link: https://www.econbiz.de/10009154343
Saved in:
3
Systems thinking for call centre service design : affective commitment implications in manufacturing enterprises
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 613-628
Persistent link: https://www.econbiz.de/10008937413
Saved in:
4
Healthier for whom? : technological service improvement in the healthcare industry
Timmor, Yaron
;
Rymon, Talia
;
Gal, Tali
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1725-1747
Persistent link: https://www.econbiz.de/10009298403
Saved in:
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