//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
type_genre:"Article in journal"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Beziehungsmarketing"
~subject:"Customer retention"
~subject:"Mobiltelefon"
~type_genre:"Glossar enthalten"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Telekommunikationssektor"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Customer retention
Mobiltelefon
Customer satisfaction
8
Kundenzufriedenheit
8
Telecommunications industry
8
Telekommunikationssektor
8
Consumer behaviour
7
Konsumentenverhalten
7
Dienstleistungsqualität
6
Relationship marketing
6
Service quality
6
Mobile communications
5
Mobile phone
5
Mobilkommunikation
5
Attitudinal loyalty
2
Customer commitment
2
Customer loyalty
2
Digitale Dienste
2
Internet
2
Internet service provider (ISP)
2
Telecommunications
2
Telekommunikation
2
Web-based service
2
Age groups
1
Behavioural intentions
1
Beschwerdemanagement
1
Complaint management
1
Customer service
1
Dienstleistungssektor
1
Distributive justice
1
Ethiopia
1
Gender
1
Gerechtigkeit
1
Geschlecht
1
High-tech services
1
India
1
Indien
1
Interactional justice
1
Internet usage
1
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Article in journal
Glossar enthalten
Aufsatz in Zeitschrift
8
Language
All
English
8
Author
All
Quach, Sara
2
Thaichon, Paramaporn
2
Ammari, Nedra Bahri
1
Berbel-Pineda, Juan M.
1
Bilgihan, Anil
1
Birch, Nancy J.
1
Cambra-Fierro, Jesús
1
Culver, Jeffrey N.
1
Izogo, Ernest Emeka
1
Jebarajakirthy, Charles
1
Lobo, Antonio
1
Majhi, Ritanjali
1
Prentice, Catherine
1
Rahul, T.
1
Ruiz Díaz, Gonzalo
1
Ruiz-Benítez, Rocío
1
Tesform, Goitom
1
Vázquez-Carrasco, Rosario
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
Telecommunications policy : the international journal of digital economy, data sciences and new media
16
Information economics and policy : IEP
7
Services marketing quarterly
6
Journal of strategic marketing
5
International journal of industrial organization
4
The journal of services marketing
4
International journal of business information systems : IJBIS
3
International journal of business innovation and research
3
International journal of internet marketing and advertising : IJIMA
3
Journal of management research
3
Journal of regulatory economics
3
African journal of business and economic research : AJBER
2
Amfiteatru economic : an economic and business research periodical
2
Applied economics letters
2
Business analyst : a refereed journal of Shri Ram College of Commerce
2
GITAM journal of management : a quarterly publication of GITAM Institute of Management
2
Harvard-Business-Manager : das Wissen der Besten
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of Indian culture and business management
2
International journal of business excellence
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of management and decision making : IJMDM
2
International journal of management and economics
2
International journal of process management and benchmarking : IJPMB
2
International journal of production economics
2
Journal of business research : JBR
2
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
2
Journal of industry, competition and trade
2
Journal of targeting, measurement and analysis for marketing
2
Management information systems : mis quarterly
2
The TQM journal : the international review of organizational improvement
2
The journal of brand management : an international journal
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Advances in business and management forecasting
1
African journal of economic and management studies : AJEMS
1
Arab economic and business journal
1
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
1
Asia marketing journal
1
Asian journal of marketing : the official journal of the Marketing Institute of Singapore
1
more ...
less ...
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effects of distributive, procedural, and interactional justice on customer retention : an empirical investigation in the mobile telecom industry in Tunisia
Ammari, Nedra Bahri
;
Bilgihan, Anil
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 89-100
Persistent link: https://www.econbiz.de/10011729726
Saved in:
2
The influence of satisfaction on customer retention in mobile phone market
Ruiz Díaz, Gonzalo
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 75-85
Persistent link: https://www.econbiz.de/10011697888
Saved in:
3
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
4
Switching behavior of U.S. mobile phone service customers after providers shift from contract to no contract mobile phone service plans
Tesform, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 154-163
Persistent link: https://www.econbiz.de/10011598729
Saved in:
5
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
6
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
7
An adaptive nonlinear approach for estimation for consumer satisfaction and loyalty in mobile phone sector of India
Rahul, T.
;
Majhi, Ritanjali
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 570-580
Persistent link: https://www.econbiz.de/10010388524
Saved in:
8
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->