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type_genre:"Article in journal"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Customer retention"
~subject:"Internet service provider (ISP)"
~subject:"Mobiltelefon"
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Search: subject_exact:"Telekommunikationssektor"
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Customer retention
Internet service provider (ISP)
Mobiltelefon
Customer satisfaction
8
Kundenzufriedenheit
8
Telecommunications industry
8
Telekommunikationssektor
8
Consumer behaviour
7
Konsumentenverhalten
7
Beziehungsmarketing
6
Dienstleistungsqualität
6
Relationship marketing
6
Service quality
6
Mobile communications
5
Mobile phone
5
Mobilkommunikation
5
Attitudinal loyalty
2
Customer commitment
2
Customer loyalty
2
Digitale Dienste
2
Internet
2
Telecommunications
2
Telekommunikation
2
Web-based service
2
Age groups
1
Behavioural intentions
1
Beschwerdemanagement
1
Complaint management
1
Customer service
1
Dienstleistungssektor
1
Distributive justice
1
Ethiopia
1
Gender
1
Gerechtigkeit
1
Geschlecht
1
High-tech services
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India
1
Indien
1
Interactional justice
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Article
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Article in journal
Aufsatz in Zeitschrift
7
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English
7
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Quach, Sara
2
Thaichon, Paramaporn
2
Ammari, Nedra Bahri
1
Berbel-Pineda, Juan M.
1
Bilgihan, Anil
1
Birch, Nancy J.
1
Cambra-Fierro, Jesús
1
Culver, Jeffrey N.
1
Jebarajakirthy, Charles
1
Lobo, Antonio
1
Majhi, Ritanjali
1
Prentice, Catherine
1
Rahul, T.
1
Ruiz Díaz, Gonzalo
1
Ruiz-Benítez, Rocío
1
Tesform, Goitom
1
Vázquez-Carrasco, Rosario
1
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Journal of retailing and consumer services
Telecommunications policy : the international journal of digital economy, data sciences and new media
15
Information economics and policy : IEP
7
International journal of industrial organization
4
Services marketing quarterly
4
Journal of regulatory economics
3
Amfiteatru economic : an economic and business research periodical
2
Applied economics letters
2
Harvard-Business-Manager : das Wissen der Besten
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of business information systems : IJBIS
2
International journal of business innovation and research
2
International journal of process management and benchmarking : IJPMB
2
International journal of production economics
2
Journal of industry, competition and trade
2
Advances in business and management forecasting
1
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
1
Business analyst : a refereed journal of Shri Ram College of Commerce
1
Business and Economic Research : BER
1
Cahiers BEI
1
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
1
EIB papers
1
Economia e diritto del terziario : rivista quadrimestrale
1
Electronic commerce research and applications
1
European economic review : EER
1
GITAM journal of management : a quarterly publication of GITAM Institute of Management
1
Harvard business review : HBR
1
Industrial and corporate change
1
International economics & finance journal : (IEFJ)
1
International journal of Indian culture and business management
1
International journal of business excellence
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of enterprise network management
1
International journal of forecasting
1
International journal of innovation and technology management
1
International journal of internet marketing and advertising : IJIMA
1
International journal of management and decision making : IJMDM
1
International journal of management and economics
1
International journal of management and marketing research : IJMMR
1
International journal of management and network economics : IJMNE
1
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ECONIS (ZBW)
7
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1
The influence of satisfaction on customer retention in mobile phone market
Ruiz Díaz, Gonzalo
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 75-85
Persistent link: https://www.econbiz.de/10011697888
Saved in:
2
The effects of distributive, procedural, and interactional justice on customer retention : an empirical investigation in the mobile telecom industry in Tunisia
Ammari, Nedra Bahri
;
Bilgihan, Anil
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 89-100
Persistent link: https://www.econbiz.de/10011729726
Saved in:
3
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
4
Switching behavior of U.S. mobile phone service customers after providers shift from contract to no contract mobile phone service plans
Tesform, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 154-163
Persistent link: https://www.econbiz.de/10011598729
Saved in:
5
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
6
An adaptive nonlinear approach for estimation for consumer satisfaction and loyalty in mobile phone sector of India
Rahul, T.
;
Majhi, Ritanjali
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 570-580
Persistent link: https://www.econbiz.de/10010388524
Saved in:
7
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
Saved in:
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