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type_genre:"Article in journal"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Mobile communications"
~type_genre:"Glossar enthalten"
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Mobile communications
Customer satisfaction
8
Kundenzufriedenheit
8
Telecommunications industry
8
Telekommunikationssektor
8
Consumer behaviour
7
Konsumentenverhalten
7
Beziehungsmarketing
6
Dienstleistungsqualität
6
Relationship marketing
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Service quality
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Mobile phone
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Mobilkommunikation
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Mobiltelefon
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Attitudinal loyalty
2
Customer commitment
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Customer loyalty
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Digitale Dienste
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Internet
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Internet service provider (ISP)
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Telecommunications
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Telekommunikation
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Web-based service
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Age groups
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Behavioural intentions
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Complaint management
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Customer retention
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Dienstleistungssektor
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Distributive justice
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Article in journal
Glossar enthalten
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Ammari, Nedra Bahri
1
Bilgihan, Anil
1
Birch, Nancy J.
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Culver, Jeffrey N.
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Ekane, Guy Christol Ekome
1
Majhi, Ritanjali
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Mengue, Larissa Ango
1
Mvele, Sigismond Hervey
1
Rahul, T.
1
Ruiz Díaz, Gonzalo
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Journal of retailing and consumer services
Telecommunications policy : the international journal of digital economy, data sciences and new media
51
Information economics and policy : IEP
8
Applied economics
5
Detecon-Management-Report / Deutsche Ausgabe : DMR ; das Magazin für Management und Technologie
5
International journal of industrial organization
5
Telematics and informatics : an interdisciplinary journal on the social impacts of new technologies
4
International journal of technology management : IJTM
3
Journal of regulatory economics
3
Technological forecasting & social change : an international journal
3
African journal of business and economic research : AJBER
2
Amfiteatru economic : an economic and business research periodical
2
Applied economics letters
2
Business analyst : a refereed journal of Shri Ram College of Commerce
2
GITAM journal of management : a quarterly publication of GITAM Institute of Management
2
Global business review
2
Harvard-Business-Manager : das Wissen der Besten
2
IIMB management review
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Information systems research : ISR
2
International journal of Indian culture and business management
2
International journal of business innovation and research
2
International journal of forecasting
2
International journal of management and network economics : IJMNE
2
International journal of quality & reliability management
2
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
2
Journal of management research
2
Journal of strategic marketing
2
Review of business information systems
2
Review of industrial organization
2
Review of industrial organization : RIO
2
Services marketing quarterly
2
Technology analysis & strategic management
2
Acta Universitatis Danubius / Oeconomica
1
Africa journal of management
1
African journal of economic and management studies : AJEMS
1
American economic review
1
Annals of operations research
1
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
1
Asian Academy of Management journal
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ECONIS (ZBW)
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1
Multiple subscriptions to mobile networks and consumer satisfaction
Mvele, Sigismond Hervey
;
Mengue, Larissa Ango
;
Ekane, …
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 375-381
Persistent link: https://www.econbiz.de/10011995653
Saved in:
2
The influence of satisfaction on customer retention in mobile phone market
Ruiz Díaz, Gonzalo
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 75-85
Persistent link: https://www.econbiz.de/10011697888
Saved in:
3
The effects of distributive, procedural, and interactional justice on customer retention : an empirical investigation in the mobile telecom industry in Tunisia
Ammari, Nedra Bahri
;
Bilgihan, Anil
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 89-100
Persistent link: https://www.econbiz.de/10011729726
Saved in:
4
Switching behavior of U.S. mobile phone service customers after providers shift from contract to no contract mobile phone service plans
Tesform, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 154-163
Persistent link: https://www.econbiz.de/10011598729
Saved in:
5
An adaptive nonlinear approach for estimation for consumer satisfaction and loyalty in mobile phone sector of India
Rahul, T.
;
Majhi, Ritanjali
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 570-580
Persistent link: https://www.econbiz.de/10010388524
Saved in:
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