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type_genre:"Article in journal"
~isPartOf:"New technology, work and employment"
~subject:"India"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Call centre
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call centres
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BPO
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Article in journal
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D'Cruz, Premilla
2
Noronha, Ernesto
2
Scholarios, Dora
2
Taylor, Phil
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Deery, Stephen
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Nath, Vandana
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Russell, Bob
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New technology, work and employment
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
3
Manufacturing & service operations management : M & SOM
3
The international journal of human resource management
3
The journal of services marketing
3
Work, employment & society : a journal of the British Sociological Association
3
Employee relations
2
Industrial relations : a journal of economy & society
2
Industrial relations journal
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of intelligent enterprise : IJIE
2
International journal of services and operations management
2
Journal of strategic marketing
2
Advances in industrial and labor relations
1
Asia Pacific : journal of human resources
1
Asia Pacific journal of human resources : APJHR
1
Brookings trade forum
1
Business process management journal
1
Business research quarterly : BRQ
1
Central European journal of operations research
1
Development and change
1
Economic and industrial democracy : EID ; an international journal
1
Global business review
1
Global journal of business management : GJBM
1
Human relations
1
International business review : the official journal of the European International Business Academy
1
International journal of Indian culture and business management
1
International journal of business excellence
1
International journal of business innovation and research
1
International journal of business innovation and research : IJBIR
1
International journal of contemporary hospitality management
1
International journal of enterprise information systems : IJEIS ; an official publication of the Information Resources Management Association
1
International journal of human resources development and management : IJHRDM
1
International journal of learning and change : IJLC
1
International journal of management development : IJMD
1
International journal of organizational analysis
1
International journal of productivity and quality management : IJPQM
1
International journal of quality & reliability management
1
Journal for global business advancement : JGBA
1
Journal of Indian business research
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"From boom to where?" : the impact of crisis on work and employment in Indian BPO
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
29
(
2014
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10011291128
Saved in:
2
Why do off-shored Indian call centre workers want to leave their jobs?
Deery, Stephen
;
Nath, Vandana
;
Walsh, Janet
- In:
New technology, work and employment
28
(
2013
)
3
,
pp. 212-226
Persistent link: https://www.econbiz.de/10010231748
Saved in:
3
The next available agent : work organisation in Indian call centres
Thite, Mohan
;
Russell, Bob
- In:
New technology, work and employment
25
(
2010
)
1
,
pp. 2-18
Persistent link: https://www.econbiz.de/10003958119
Saved in:
4
Indian call centres and business process outsourcing : a study in union formation
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
24
(
2009
)
1
,
pp. 19-42
Persistent link: https://www.econbiz.de/10003822610
Saved in:
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