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type_genre:"Article in journal"
~isPartOf:"Operations research"
~subject:"Arbeitsbedingungen"
~subject:"Theorie"
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Arbeitsbedingungen
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Call centre
8
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8
Queueing theory
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2
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abandonment
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delay announcement
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staffing
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structural estimation
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Emadi, Seyed Morteza
2
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L'Ecuyer, Pierre
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Su, Che-Lin
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Operations research
European journal of operational research : EJOR
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Rate-based daily arrival process models with application to call centers
Oreshkin, Boris N.
;
Réegnard, Nazim
;
L'Ecuyer, Pierre
- In:
Operations research
64
(
2016
)
2
,
pp. 510-527
Persistent link: https://www.econbiz.de/10011485622
Saved in:
2
Customer learning in call centers from previous waiting experiences
Emadi, Seyed Morteza
;
Swaminathan, Jayashankar M.
- In:
Operations research
66
(
2018
)
5
,
pp. 1433-1456
Persistent link: https://www.econbiz.de/10011932548
Saved in:
3
Impact of delay announcements in call centers : an empirical approach
Akşin, Zeynep
;
Ata, Baris
;
Emadi, Seyed Morteza
;
Su, …
- In:
Operations research
65
(
2017
)
1
,
pp. 242-265
Persistent link: https://www.econbiz.de/10011649054
Saved in:
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