Impact of delay announcements in call centers : an empirical approach
Year of publication: |
January-February 2017
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Authors: | Akşin, Zeynep ; Ata, Baris ; Emadi, Seyed Morteza ; Su, Che-Lin |
Published in: |
Operations research. - Catonsville, MD : INFORMS, ISSN 0030-364X, ZDB-ID 123389-0. - Vol. 65.2017, 1, p. 242-265
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Subject: | delay announcement | abandonment | structural estimation | equilibrium | Ankündigungseffekt | Announcement effect | Callcenter | Call centre | Börsenkurs | Share price | Theorie | Theory | Schätzung | Estimation |
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