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type_genre:"Article in journal"
~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~subject:"Operations Research"
~subject:"Queueing theory"
~subject:"bursty arrivals"
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Production and operations management : an international journal of the Production and Operations Management Society
Management science : journal of the Institute for Operations Research and the Management Sciences
13
Manufacturing & service operations management : M & SOM
8
OR spectrum : quantitative approaches in management
6
European journal of operational research : EJOR
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Operations research
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International journal of production economics
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Computers & operations research : and their applications to problems of world concern ; an international journal
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Omega : the international journal of management science
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International transactions in operational research : ITOR ; a journal of the International Federation of Operational Research Societies (IFORS)
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Journal of the American Statistical Association : JASA
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Operations research perspectives
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Production and operations management : the flagship research journal of the Production and Operations Management Society
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Queueing systems : theory and applications ; affiliated publication of the Institute for Operations Research and the Management Sciences
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ECONIS (ZBW)
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Peakedness-based staffing for call center outsourcing
Van den Schrieck, Jean-Christophe
;
Akşin, Zeynep
; …
- In:
Production and operations management : an international …
23
(
2014
)
3
,
pp. 504-524
Persistent link: https://www.econbiz.de/10010355678
Saved in:
2
Staffing call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar
;
Armony, Mor
;
Ward, Amy R.
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1101-1117
Persistent link: https://www.econbiz.de/10011309925
Saved in:
3
Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
4
Real-time delay estimation based on delay history in many-server service systems with time-varying arrivals
Ibrahim, Rouba
;
Whitt, Ward
- In:
Production and operations management : an international …
20
(
2011
)
5
,
pp. 654-667
Persistent link: https://www.econbiz.de/10009315480
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