Peakedness-based staffing for call center outsourcing
Year of publication: |
2014
|
---|---|
Authors: | Van den Schrieck, Jean-Christophe ; Akşin, Zeynep ; Chevalier, Philippe B. |
Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 1108460-1. - Vol. 23.2014, 3, p. 504-524
|
Subject: | bursty arrivals | peakedness measurement | call center | outsourcing | Outsourcing | Callcenter | Call centre |
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