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type_genre:"Article in journal"
~isPartOf:"Service business"
~subject:"Dienstleistungsqualität"
~subject:"Revenue-Management"
~subject:"Theory"
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Dienstleistungsqualität
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Service business
Journal of revenue and pricing management
138
Journal of air transport management
131
Transportation research / E : an international journal
26
Transportation science : a journal of the Institute for Operations Research and the Management Sciences
25
Journal of travel and tourism marketing
18
European journal of operational research : EJOR
17
Computers & operations research : and their applications to problems of world concern ; an international journal
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International journal of industrial organization
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International journal of revenue management : IJRM
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Economics of transportation : the official journal of the International Transportation Economics Association
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International journal of production economics
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Tourism management : research, policies, practice
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Journal of retailing and consumer services
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
Omega : the international journal of management science
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Applied economics letters
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Journal of the Operational Research Society
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Journal of transport economics and policy
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Manufacturing & service operations management : M & SOM
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Services marketing quarterly
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Economics letters
4
International journal of contemporary hospitality management
4
International journal of services and operations management
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International journal of transport economics : IJTE
4
Journal of urban economics
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Operations research
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Quality management journal : QMJ
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism analysis : an interdisciplinary tourism & hospitality journal
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Tourism economics : the business and finance of tourism and recreation
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Tourism review
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EURO journal on transportation and logistics
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INFORMS journal on computing : JOC
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International journal of applied management science
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International journal of business and economics
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International journal of business policy and economics
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International journal of hospitality management
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International journal of productivity and quality management : IJPQM
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1
The antecedents and influences of airline loyalty programs: the moderating role of involvement
Wang, Edward Shih-tse
;
Chen, Lily Shui-lien
;
Chen, I. Fei
- In:
Service business
9
(
2015
)
2
,
pp. 257-280
Persistent link: https://www.econbiz.de/10011296050
Saved in:
2
The role of social motivations, ability, and opportunity in online know-how exchanges : evidence from the airline services industry
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
;
Andreu, Luisa
- In:
Service business
9
(
2015
)
2
,
pp. 209-232
Persistent link: https://www.econbiz.de/10011296061
Saved in:
3
Service quality and productivity in the U.S. airline industry : a service quality-adjusted DEA model
Choi, Kanghwa
;
Lee, Donhee
;
Olson, David L.
- In:
Service business
9
(
2015
)
1
,
pp. 137-160
Persistent link: https://www.econbiz.de/10011296083
Saved in:
4
Competition behavior in service frequency for U.S. airlines
Cheng, Kuangnen
;
Chen, Hui-Ping
;
Lee, Jason Z.-H.
- In:
Service business
9
(
2015
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011289779
Saved in:
5
The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
- In:
Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10009776971
Saved in:
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