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type_genre:"Article in journal"
~isPartOf:"Services marketing quarterly"
~person:"D'Alessandro, Steven"
~person:"García-Madariaga, Jesús"
~subject:"Beziehungsmarketing"
~type_genre:"Hochschulschrift"
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Search: subject_exact:"Telekommunikationssektor"
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Services marketing quarterly
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The role of termination fee commitment in developing customer value in the telecommunication industry : an empirical study
Pedreño-Santos, Ana
;
García-Madariaga, Jesús
; …
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 316-330
Persistent link: https://www.econbiz.de/10012179191
Saved in:
2
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
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