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type_genre:"Article in journal"
~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
~subject:"Mobilkommunikation"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Hochschulschrift"
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Search: subject_exact:"Telekommunikationssektor"
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Customer satisfaction
Mobilkommunikation
Telecommunications industry
10
Telekommunikationssektor
10
Dienstleistungsqualität
6
Service quality
6
Beziehungsmarketing
5
Consumer behaviour
5
Konsumentenverhalten
5
Relationship marketing
5
Kundenzufriedenheit
4
Mobile phone
4
Mobiltelefon
4
Digitale Dienste
2
India
2
Indien
2
Marketing management
2
Marketingmanagement
2
Mobile communications
2
Telecommunications
2
Telekommunikation
2
Web-based service
2
retention
2
Age groups
1
Anger
1
Call center
1
Call centre
1
Callcenter
1
Confidence
1
Customer value
1
Dienstleistungsmarketing
1
Dienstleistungssektor
1
Emotion
1
Ethiopia
1
Großbritannien
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Kundenwert
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Kuwait
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Norway
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Norwegen
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Online sentiment
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Article in journal
Aufsatz in Zeitschrift
Hochschulschrift
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English
6
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Birch, Nancy J.
1
Carter, Leanne
1
Culver, Jeffrey N.
1
D'Alessandro, Steven
1
Das Gupta, Devashish
1
Gray, David
1
Johnson, Lester W.
1
Ketema, Eyob
1
Negi, Rakshit
1
Ribeiro, Hugo
1
Rodrigues, Ricardo Gouveia
1
Sharma, Atul
1
Shukla, Paurav
1
Temesgen, Zelalem
1
Tesfom, Goitom
1
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Services marketing quarterly
Telecommunications policy : the international journal of digital economy, data sciences and new media
51
Journal of retailing and consumer services
9
Information economics and policy : IEP
8
Applied economics
5
Detecon-Management-Report / Deutsche Ausgabe : DMR ; das Magazin für Management und Technologie
5
International journal of industrial organization
5
Telematics and informatics : an interdisciplinary journal on the social impacts of new technologies
5
Journal of management research
4
African journal of business and economic research : AJBER
3
Amfiteatru economic : an economic and business research periodical
3
GITAM journal of management : a quarterly publication of GITAM Institute of Management
3
Global business review
3
International journal of business innovation and research
3
International journal of management and network economics : IJMNE
3
International journal of quality & reliability management
3
International journal of technology management : IJTM
3
Journal of regulatory economics
3
Journal of strategic marketing
3
Technological forecasting & social change : an international journal
3
The TQM journal : the international review of organizational improvement
3
African journal of economic and management studies : AJEMS
2
Applied economics letters
2
Business analyst : a refereed journal of Shri Ram College of Commerce
2
Harvard-Business-Manager : das Wissen der Besten
2
IIMB management review
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Information systems research : ISR
2
International business review : the official journal of the European International Business Academy
2
International journal of Indian culture and business management
2
International journal of forecasting
2
International journal of management and economics
2
International journal of services, economics and management
2
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
2
Journal of economics and business research
2
Journal of global marketing
2
Journal of targeting, measurement and analysis for marketing
2
Management research review
2
Review of business information systems
2
Review of industrial organization
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ECONIS (ZBW)
6
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1
What determines satisfaction with call centers? : the case of UK Telecom
Ribeiro, Hugo
;
Rodrigues, Ricardo Gouveia
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 404-424
Persistent link: https://www.econbiz.de/10013416988
Saved in:
2
Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011859502
Saved in:
3
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
4
An assessment of the marketing strategy for mobile services of Ethiopian Telecommunication Corporation
Temesgen, Zelalem
;
Negi, Rakshit
;
Ketema, Eyob
- In:
Services marketing quarterly
31
(
2010
)
1
,
pp. 50-71
Persistent link: https://www.econbiz.de/10003953043
Saved in:
5
Effects of perceived sacrifice, quality, value, and satisfaction on behavioral intentions in the service environment
Shukla, Paurav
- In:
Services marketing quarterly
31
(
2010
)
4
,
pp. 466-484
Persistent link: https://www.econbiz.de/10008729056
Saved in:
6
Customer loyalty and approach of service providers : an empirical study of mobile airtime service industry in India
Das Gupta, Devashish
;
Sharma, Atul
- In:
Services marketing quarterly
30
(
2009
)
4
,
pp. 342-364
Persistent link: https://www.econbiz.de/10003900813
Saved in:
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