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type_genre:"Article in journal"
~isPartOf:"The journal of services marketing"
~language:"eng"
~subject:"Relationship marketing"
~subject:"Social web"
~subject:"Viral marketing"
~type_genre:"Arbeitspapier"
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Relationship marketing
Social web
Viral marketing
Online retailing
22
Online-Handel
22
Consumer behaviour
19
Konsumentenverhalten
19
E-commerce
9
Electronic Commerce
9
Beziehungsmarketing
7
Customer satisfaction
7
Internet
7
Kundenzufriedenheit
7
Dienstleistungsqualität
6
Service quality
6
Internet marketing
5
Online-Marketing
5
Einzelhandel
4
Retail trade
4
Virales Marketing
4
Customer experience
3
Data Mining
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3
Social Web
3
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2
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Digitale Dienste
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Article
12
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Article in journal
Arbeitspapier
Aufsatz in Zeitschrift
12
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English
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Ahmad, Hassan
1
Ahn, Kwanghoon
1
Al-Hawari, Mohd Ahmad
1
Ali, Fayaz
1
Anaza, Nwamaka A.
1
Butt, Asad
1
Carlson, Jamie
1
Chowdhury, Noman H.
1
Chung, Namho
1
Das, Gopal
1
Dimitriadis, Sergios
1
Goode, Mark M. H.
1
Gounaris, Spiros
1
Harris, Lloyd C.
1
Höber, Björn
1
Kim, Jong Min
1
Kim, Young
1
Klaus, Philipp
1
Lee, Eunkyung
1
Lee, Jong-Won
1
Lee, Yong-Ki
1
Muzaffar, Asif
1
Rahman, Syed Mahmudur
1
Schaarschmidt, Mario
1
Shafique, Nouman
1
Sheng, Xiaojing
1
Stathakopoulos, Vlasis
1
Zhao, Jing
1
Zolfagharian, Mohammadali
1
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The journal of services marketing
Journal of retailing and consumer services
144
Journal of business research : JBR
93
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
53
Information systems research : ISR
46
Electronic commerce research
43
International journal of hospitality management
40
Journal of management information systems : JMIS
39
International journal of electronic marketing and retailing : IJEMR
37
Journal of internet commerce
34
International journal of electronic commerce : IJEC
32
International journal of internet marketing and advertising : IJIMA
29
Journal of electronic commerce research : JECR
29
International journal of business information systems : IJBIS
27
Technological forecasting & social change : an international journal
27
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
26
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
26
Management science : journal of the Institute for Operations Research and the Management Sciences
25
Journal of retailing
23
Electronic markets : EM ; the international journal of electronic commerce and business media
21
International journal of e-business research : an official publication of the Information Resources Management Association
20
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
20
Tourism management : research, policies, practice
20
Asia Pacific journal of marketing and logistics
19
Electronic commerce research and applications
18
International journal of contemporary hospitality management
18
International journal of retail and distribution management
18
International journal of retail & distribution management
17
Cogent business & management
15
Psychology & marketing
15
International journal of electronic customer relationship management : IJECRM
14
International journal of production economics
14
Journal of strategic marketing
14
The international review of retail, distribution and consumer research
14
Journal of hospitality marketing & management
13
International journal of consumer studies
12
Marketing intelligence & planning
12
International journal of electronic business : IJEB
11
International journal of technology marketing : IJTMkt
11
Journal of marketing
11
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ECONIS (ZBW)
12
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12
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1
The effect of perceived threat on online service reviews
Kim, Jong Min
;
Lee, Eunkyung
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 300-312
Persistent link: https://www.econbiz.de/10014228972
Saved in:
2
Wow, the make-up AR app is impressive : a comparative study between China and South Korea
Butt, Asad
;
Ahmad, Hassan
;
Muzaffar, Asif
;
Ali, Fayaz
; …
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 73-88
Persistent link: https://www.econbiz.de/10012798384
Saved in:
3
SafeCX : a framework for safe customer experience in omnichannel retailing
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Chowdhury, Noman H.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 499-529
Persistent link: https://www.econbiz.de/10013407558
Saved in:
4
Digital booking services : comparing online with phone reservation services
Schaarschmidt, Mario
;
Höber, Björn
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 704-719
Persistent link: https://www.econbiz.de/10011801500
Saved in:
5
Understanding the role of regulatory focus in e-tailing activities
Das, Gopal
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 212-222
Persistent link: https://www.econbiz.de/10011487068
Saved in:
6
When social media met commerce : a model of perceived customer value in group-buying
Lee, Yong-Ki
;
Kim, Young
;
Chung, Namho
;
Ahn, Kwanghoon
; …
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 398-410
Persistent link: https://www.econbiz.de/10011615461
Saved in:
7
Does customer sociability matter? : differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users
Al-Hawari, Mohd Ahmad
- In:
The journal of services marketing
28
(
2014
)
7
,
pp. 538-546
Persistent link: https://www.econbiz.de/10010434582
Saved in:
8
Consumer participation in online product recommendation services : augmenting the technology acceptance model
Sheng, Xiaojing
;
Zolfagharian, Mohammadali
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 460-470
Persistent link: https://www.econbiz.de/10010434602
Saved in:
9
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
10
Encounter-based antecedents of e-customer citizenship behaviors
Anaza, Nwamaka A.
;
Zhao, Jing
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 130-140
Persistent link: https://www.econbiz.de/10009747186
Saved in:
1
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