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type_genre:"Article in journal"
~person:"Abdullateef, Aliyu Olayemi"
~person:"Bassamboo, Achal"
~person:"Blank, Elad"
~subject:"Service quality"
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Service quality
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Callcenter
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Kundenzufriedenheit
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Abdullateef, Aliyu Olayemi
Bassamboo, Achal
Blank, Elad
Bloemer, Johanna M.
3
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Ramseook-Munhurrun, Prabha
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Manufacturing & service operations management : M & SOM
1
New technology, work and employment
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia
;
Allon, Gad
;
Bassamboo, Achal
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
Saved in:
2
Does customer relationship management influence call centre quality performance? : an empirical industry analysis
Abdullateef, Aliyu Olayemi
;
Salniza Md. Salleh
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1035-1045
Persistent link: https://www.econbiz.de/10009793761
Saved in:
3
Ambiguous professionalism: managing eficiency and service quality in an Israeli call centre
Raz, Aviad E.
;
Blank, Elad
- In:
New technology, work and employment
22
(
2007
)
1
,
pp. 83-96
Persistent link: https://www.econbiz.de/10003434736
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