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type_genre:"Article in journal"
~person:"Baek, Jihyun"
~person:"Bian, Yiwen"
~subject:"IT-Dienstleister"
~subject:"Interne Dienstleistung"
~subject:"Organisatorischer Wandel"
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Search: subject_exact:"Shared services"
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IT-Dienstleister
Interne Dienstleistung
Organisatorischer Wandel
Internal services
2
B2C sharing model
1
Business services
1
C2C sharing model
1
Customer satisfaction
1
Customer service
1
Dienstleistung
1
Dienstleistungshandel
1
Dienstleistungsqualität
1
Digital platform
1
Digitale Plattform
1
Kundenservice
1
Kundenzufriedenheit
1
Lieferkette
1
Service quality
1
Services
1
Sharing platform
1
Sharing strategy
1
Supply chain
1
Trade in services
1
Unternehmensdienstleistung
1
commitment to extra-role customer service
1
internal service empathy
1
internal service quality
1
internal service reliability
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internal service responsiveness
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Article in journal
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Baek, Jihyun
Bian, Yiwen
Bondarouk, Tanya
5
Meijerink, Jeroen
5
Looise, Jan Kees
3
Marciniak, Róbert
3
Schulz, Veit
3
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2
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2
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2
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1
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Brojakowska-Trząska, Magdalena
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1
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1
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Transportation research / E : an international journal
1
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ECONIS (ZBW)
2
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Optimal strategy of a customer-to-customer sharing platform : whether to launch its own sharing service?
Bian, Yiwen
;
Cui, Yitong
;
Yan, Shuai
;
Han, Xiaohua
- In:
Transportation research / E : an international journal
149
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012520825
Saved in:
2
Customer contact employees' commitment to extra-role customer service : the effect of internal service quality perception
Choi, Sunmee
;
Baek, Jihyun
;
Kang, Hayoung
- In:
Journal of global scholars of marketing science : …
23
(
2013
)
2
,
pp. 144-158
Persistent link: https://www.econbiz.de/10010406149
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