Customer contact employees' commitment to extra-role customer service : the effect of internal service quality perception
Sunmee Choi, Jihyun Baek and Hayoung Kang
| Year of publication: |
2013
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|---|---|
| Authors: | Choi, Sunmee ; Baek, Jihyun ; Kang, Hayoung |
| Published in: |
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS. - Abingdon, Oxon : Routledge, Taylor & Francis, ISSN 2163-9159, ZDB-ID 2732597-0. - Vol. 23.2013, 2, p. 144-158
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| Subject: | internal service quality | internal service empathy | internal service reliability | internal service responsiveness | commitment to extra-role customer service | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Dienstleistungshandel | Trade in services | Dienstleistung | Services | Interne Dienstleistung | Internal services | Unternehmensdienstleistung | Business services |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zsfassung in chin. Sprache |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010406149