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type_genre:"Article in journal"
~person:"Brandon-Jones, Alistair"
~subject:"Consultancy services"
~subject:"Germany"
~subject:"Organizational structure"
~subject:"Unternehmensdienstleistung"
~type_genre:"Konferenzbeitrag"
~type_genre:"Working Paper"
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Brandon-Jones, Alistair
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Measuring internal service quality : comparing the gap-based and perceptions-only approaches
Brandon-Jones, Alistair
;
Silvestro, Rhian
- In:
International journal of operations & production …
30
(
2010
)
12
,
pp. 1291-1318
Persistent link: https://www.econbiz.de/10008823685
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