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type_genre:"Article in journal"
~person:"Connell, Julia"
~person:"Taylor, Phil"
~subject:"Callcenter"
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Callcenter
Call centre
18
Arbeitsbedingungen
5
Human Resource Management
5
India
5
Indien
5
Personalmanagement
5
Working conditions
5
Australia
4
Australien
4
Auslandsverlagerung
2
Comparison
2
Großbritannien
2
Offshoring
2
Outsourcing
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United Kingdom
2
Vergleich
2
Weibliche Arbeitskräfte
2
Women workers
2
call centres
2
Arbeitsbeziehungen
1
Arbeitsgruppe
1
Arbeitsmobilität
1
Arbeitsorganisation
1
Arbeitspsychologie
1
Arbeitswelt
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Arbeitszeitgestaltung
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Arbeitszufriedenheit
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BPO
1
Betriebliche Wertschöpfung
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Britisch
1
British
1
Business Process Outsourcing
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Business network
1
Business process management
1
Call centres
1
Coaching
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Codetermination
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Article
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Article in journal
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18
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Collection of articles of several authors
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English
18
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Connell, Julia
Taylor, Phil
Doellgast, Virginia
11
Burgess, John
9
Jouini, Oualid
9
D'Cruz, Premilla
8
Koole, Ger M.
8
L'Ecuyer, Pierre
8
Noronha, Ernesto
8
Akşin, Zeynep
7
Hannif, Zeenobiyah
7
Aparicio-Valverde, Mireia
6
Ibrahim, Rouba
6
Russell, Bob
6
Abdullateef, Aliyu Olayemi
5
Barnes, Alison
5
Chambel, Maria José
5
Dallery, Yves
5
Emadi, Seyed Morteza
5
Holtgrewe, Ursula
5
Legros, Benjamin
5
Scholarios, Dora
5
Shen, Haipeng
5
Whitt, Ward
5
Batt, Rosemary L.
4
Broek, Diane van den
4
Gurvich, Itai
4
Ryan, Gerard
4
Van Jaarsveld, Danielle
4
Örmeci, E. Lerzan
4
Akşin, O. Zeynep
3
Backhouse, Chris J.
3
Bassamboo, Achal
3
Bloemer, Johanna M.
3
Castanheira, Filipa
3
Chan, Wyean
3
Das, Diya
3
Gans, Noah
3
Gorjup, María Tatiana
3
Grip, Andries de
3
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New technology, work and employment
4
International employment relations review
3
Employee relations
2
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
2
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
2
Asia Pacific journal of human resources : APJHR
1
Australian bulletin of labour
1
Human relations
1
Industrial relations journal
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The international journal of human resource management
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ECONIS (ZBW)
18
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1
Control and involvement HR practices in Indian call centres : still searching for answers
Ananthram, Subramaniam
;
Teo, Stephen T. T.
;
Connell, Julia
- In:
Asia Pacific journal of human resources : APJHR
56
(
2018
)
2
,
pp. 196-215
Persistent link: https://www.econbiz.de/10011965584
Saved in:
2
Having "a say" : forms of voice in Australian call centres
McDonnell, Anthony
;
Connell, Julia
;
Hannif, Zeenobiyah
; …
- In:
Employee relations
36
(
2014
)
3
,
pp. 214-234
Persistent link: https://www.econbiz.de/10010259604
Saved in:
3
"From boom to where?" : the impact of crisis on work and employment in Indian BPO
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
29
(
2014
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10011291128
Saved in:
4
The experience of work in India's domestic call centre industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 436-452
Persistent link: https://www.econbiz.de/10009688495
Saved in:
5
Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony
;
Connell, Julia
;
Hannif, Zeenobiyah
; …
- In:
New technology, work and employment
28
(
2013
)
2
,
pp. 145-159
Persistent link: https://www.econbiz.de/10010210501
Saved in:
6
Beneath the glass ceiling : explaining gendered role segmentation in call centres
Scholarios, Dora
;
Taylor, Phil
- In:
Human relations
64
(
2011
)
10
,
pp. 1291-1319
Persistent link: https://www.econbiz.de/10009373102
Saved in:
7
Gender, choice and constraint in call centre employment
Scholarios, Dora
;
Taylor, Phil
- In:
New technology, work and employment
25
(
2010
)
2
,
pp. 101-116
Persistent link: https://www.econbiz.de/10008905084
Saved in:
8
Working time flexibilities : a paradox in call centres?
Hannif, Zeenobiyah
;
McDonnell, Anthony
;
Connell, Julia
; …
- In:
Australian bulletin of labour
36
(
2010
)
2
,
pp. 178-193
Persistent link: https://www.econbiz.de/10009126318
Saved in:
9
Indian call centres and business process outsourcing : a study in union formation
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
24
(
2009
)
1
,
pp. 19-42
Persistent link: https://www.econbiz.de/10003822610
Saved in:
10
Call centres, quality of work life and HRM practices : an in-house/outsourced comparison
Connell, Julia
;
Hannif, Zeenobiyah
- In:
Employee relations
31
(
2009
)
4
,
pp. 363-381
Persistent link: https://www.econbiz.de/10009516250
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