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type_genre:"Article in journal"
~person:"Han, Heesup"
~person:"Merkert, Rico"
~person:"Oliveira, Alessandro Vinícius Marques de"
~subject:"Customer retention"
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Customer retention
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Han, Heesup
Merkert, Rico
Oliveira, Alessandro Vinícius Marques de
Andreani, Fransisca
1
Chan, Hing Kai
1
Choi, L. S.
1
Choy, King Lun
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Devina, Ria
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Hyun, Sunghyup Sean
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Kim, Wansoo
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Lee, Carman K. M.
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Loureiro, Sandra Maria Correia
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Journal of travel and tourism marketing
2
Journal of transport economics & policy : JTEP
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ECONIS (ZBW)
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Environmental corporate social responsibility and the strategy to boost the airline's image and customer loyalty intentions
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
3
,
pp. 371-383
Persistent link: https://www.econbiz.de/10012179410
Saved in:
2
Image congruity as a tool for traveler retention : a comparative analysis on South Korean full-service and low-cost airlines
Han, Heesup
;
Koo, Bonhak
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 347-360
Persistent link: https://www.econbiz.de/10012289336
Saved in:
3
A non-parametric efficiency measure incorporating perceived airline service levels and profitability
Merkert, Rico
;
Pearson, James
- In:
Journal of transport economics & policy : JTEP
49
(
2015
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10011304740
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