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type_genre:"Article in journal"
~person:"Joshi, Pradeep"
~person:"Wu, Xiaoyi"
~subject:"Quality management"
~type_genre:"Konferenzbeitrag"
~type_genre:"Lehrbuch"
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Quality management
Dienstleistungsqualität
2
Internal services
2
Interne Dienstleistung
2
Qualitätsmanagement
2
Service quality
2
Determinants
1
Dienstleistungshandel
1
Economics department
1
Factor analysis
1
Faktorenanalyse
1
Hotel
1
Hotel industry
1
Hotellerie
1
Internal service efficacy
1
Internal service orientation
1
Internal service quality
1
Measurement
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Messung
1
Mixed methods
1
Performance measurement
1
Performance-Messung
1
Trade in services
1
Wirtschaftshochschule
1
confimatory factor analysis
1
internal service quality
1
management ducation
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perception of faculty
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scale development
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Article in journal
Konferenzbeitrag
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English
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Joshi, Pradeep
Wu, Xiaoyi
Chadha, Suresh Kumar
1
Guo, Yanru
1
Ling, Qian
1
Liu, Junyong
1
Liu, Minghui
1
Ma, Fei
1
Schattenkirk, Dale
1
Shi, Wenjing
1
Sun, Qipeng
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Sun, Ruiqi
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Wang, Jie
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Yuen, Kum Fai
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International journal of services and standards
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
Managing internal service quality in hotels : determinants and implications
Wu, Xiaoyi
;
Wang, Jie
;
Ling, Qian
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595653
Saved in:
2
Measuring internal service quality in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and standards
11
(
2016
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10011687362
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