Managing internal service quality in hotels : determinants and implications
Year of publication: |
2021
|
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Authors: | Wu, Xiaoyi ; Wang, Jie ; Ling, Qian |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 86.2021, p. 1-13
|
Subject: | Determinants | Hotel | Internal service efficacy | Internal service orientation | Internal service quality | Mixed methods | Dienstleistungshandel | Trade in services | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Interne Dienstleistung | Internal services | Qualitätsmanagement | Quality management |
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