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type_genre:"Article in journal"
~person:"Naidoo, Perunjodi"
~subject:"Service quality"
~type_genre:"Case study"
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Service quality
Call centre
3
Callcenter
3
Dienstleistungsqualität
3
Arbeitskräfte
2
Arbeitszufriedenheit
2
Customer satisfaction
2
Job satisfaction
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Kundenzufriedenheit
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Mauritius
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Customer service
1
Employee retention
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Messung
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Naidoo, Perunjodi
Bloemer, Johanna M.
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Henseler, Jörg
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Ramseook-Munhurrun, Prabha
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Dun, Zanna van
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Fernando, Yudi
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Rafaeli, Anat
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Aa, Z. van der
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Abdullateef, Aliyu Olayemi
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Chicu, Dorina
1
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Global journal of business management : GJBM
1
Global journal of business research : GJBR
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
3
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Measuring service quality: perceptions of employees
Ramseook-Munhurrun, Prabha
;
Naidoo, Perunjodi
; …
- In:
Global journal of business research : GJBR
4
(
2010
)
1
,
pp. 47-58
Persistent link: https://www.econbiz.de/10003955431
Saved in:
2
Employee perceptions of service quality in a call centre
Ramseook-Munhurrun, Prabha
;
Naidoo, Perunjodi
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
5
,
pp. 541-557
Persistent link: https://www.econbiz.de/10009525069
Saved in:
3
Front-line employees' satisfaction in a call centre
Ramseook-Munhurrun, Prabha
;
Naidoo, Perunjodi
; …
- In:
Global journal of business management : GJBM
2
(
2008
)
2
,
pp. 91-101
Persistent link: https://www.econbiz.de/10003834940
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