Employee perceptions of service quality in a call centre
Year of publication: |
2009
|
---|---|
Authors: | Ramseook-Munhurrun, Prabha ; Naidoo, Perunjodi ; Lukea-Bhiwajee, Soolakshna D. |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 19.2009, 5, p. 541-557
|
Subject: | Callcenter | Call centre | Dienstleistungsqualität | Service quality | Wahrnehmung | Perception | Arbeitszufriedenheit | Job satisfaction | Arbeitskräfte | Workforce | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service |
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