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type_genre:"Article in journal"
~person:"Parast, Mahour Mellat"
~subject:"Service quality"
~type_genre:"No longer published / No longer aquired"
~type_genre:"Sammelwerk"
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Service quality
Airline
4
Fluggesellschaft
4
Dienstleistungsqualität
3
USA
3
United States
3
Productivity
2
Produktivität
2
service quality
2
1989-2008
1
Airline operations
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Aviation safety
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Betriebsgröße
1
Business strategy
1
Customer satisfaction
1
Deregulation
1
Deregulierung
1
Firm performance
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Firm size
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Impact assessment
1
Kundenzufriedenheit
1
Luftverkehrssicherheit
1
Neural networks
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Neuronale Netze
1
Quality management
1
Qualitätsmanagement
1
Strategic management
1
Strategisches Management
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Unternehmenserfolg
1
Wirkungsanalyse
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disruptions
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firm performance
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firm size
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neural networks (NN)
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service failures
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strategy
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Parast, Mahour Mellat
Han, Heesup
7
De Jager, Johan W.
5
Hyun, Sunghyup Sean
5
Messner, Wolfgang
5
Sparks, Beverley
5
Liou, James J. H.
4
Nikbin, Davoud
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Abbas Mardani
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Golmohammadi, Davood
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Khalil Md Nor
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Kim, Wansoo
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Lin, Rong-ho
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Lin, Zhibin
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Loureiro, Sandra Maria Correia
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Park, Eunil
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Prince, Jeff
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Simon, Daniel H.
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Tansitpong, Praowpan
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Vinod, B.
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Wang, Ying
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Akan, Şahap
2
An, Myungsook
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Bakır, Mahmut
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Bellizzi, Maria Grazia
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Bin Jusoh, Ahmad
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Chen, Po-Ju
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Chua, Bee-Lia
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Clemes, Michael D.
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Deepa, M. V.
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Eboli, Laura
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Espino, Raquel
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Filieri, Raffaele
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IEEE transactions on engineering management : EM
2
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
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The impact of firm size and business strategy on response to service disruptions : evidence from the U.S. domestic airline industry
Parast, Mahour Mellat
;
Golmohammadi, Davood
- In:
IEEE transactions on engineering management : EM
69
(
2022
)
5
,
pp. 1944-1957
Persistent link: https://www.econbiz.de/10013431064
Saved in:
2
The impact of service failures on firm profitability : integrating machine learning and statistical modeling
Golmohammadi, Davood
;
Parast, Mahour Mellat
;
Sanders, …
- In:
IEEE transactions on engineering management : EM
69
(
2022
)
6,1
,
pp. 3038-3052
Persistent link: https://www.econbiz.de/10013542836
Saved in:
3
The effect of productivity and quality on profitability in US airline industry : an empirical investigation
Parast, Mahour Mellat
;
Fini, Elham Ellie H.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
5
,
pp. 458-474
Persistent link: https://www.econbiz.de/10008662229
Saved in:
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