The impact of service failures on firm profitability : integrating machine learning and statistical modeling
Year of publication: |
2022
|
---|---|
Authors: | Golmohammadi, Davood ; Parast, Mahour Mellat ; Sanders, Nada R. |
Published in: |
IEEE transactions on engineering management : EM. - New York, NY : IEEE, ISSN 0018-9391, ZDB-ID 160438-7. - Vol. 69.2022, 6,1, p. 3038-3052
|
Subject: | Airline operations | firm performance | neural networks (NN) | service failures | service quality | strategy | Dienstleistungsqualität | Service quality | Unternehmenserfolg | Firm performance | Neuronale Netze | Neural networks | Fluggesellschaft | Airline | Kundenzufriedenheit | Customer satisfaction |
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