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type_genre:"Article in journal"
~subject:"Kundenservice"
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Search: subject_exact:"Kfz-Handel"
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Kundenservice
Automotive services industry
178
Kfz-Gewerbe
178
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42
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42
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31
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31
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30
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14
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1
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1
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1
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1
Karande, Kiran
1
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1
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1
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1
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Services marketing quarterly
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International journal of quality and service sciences
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International journal of retail & distribution management
1
International journal of services and operations management
1
Jahrbuch der Absatz- und Verbrauchsforschung
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Journal of retailing and consumer services
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ECONIS (ZBW)
11
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1
Using a digital services capability model to assess readiness for the digital consumer
Wulf, Jochen
;
Mettler, Tobias
;
Brenner, Walter
- In:
MIS quarterly executive
16
(
2017
)
3
,
pp. 171-195
Persistent link: https://www.econbiz.de/10011759067
Saved in:
2
Customers' service quality perception in automotive repair
Izogo, Ernest Emeka
- In:
African journal of economic and management studies : AJEMS
6
(
2015
)
3
,
pp. 272-288
Persistent link: https://www.econbiz.de/10011474163
Saved in:
3
Does the performance of other functions in the frontline influence salesperson conflict?
Arndt, Aaron D.
;
Karande, Kiran
;
Harkins, Jason
- In:
International journal of retail & distribution management
40
(
2012
)
9
,
pp. 717-736
Persistent link: https://www.econbiz.de/10009614686
Saved in:
4
Expansive learning in a service system : insights from a study of car-service advisors
Wägar, Karolina
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 13-38
Persistent link: https://www.econbiz.de/10009012262
Saved in:
5
Consumer perceptions of service innovativeness and personal control
Zolfagharian, Mohammad Ali
;
Paswan, Audhesh
- In:
Services marketing quarterly
31
(
2010
)
1
,
pp. 89-105
Persistent link: https://www.econbiz.de/10003953055
Saved in:
6
Effects of customer services efficiency and market effectiveness on dealer performance
Rajagopal
- In:
International journal of services and operations management
5
(
2009
)
5
,
pp. 575-594
Persistent link: https://www.econbiz.de/10003884853
Saved in:
7
Is participation in green service programs good business for retailers? : an exploratory study of used oil recycling
Tootelian, Dennis H.
;
Gallagher, Glenn
- In:
Services marketing quarterly
30
(
2009
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10003846790
Saved in:
8
Exploring the relationship of perceived automotive salesperson attributes, customer satisfaction and intentions to automotive service department patronage : the moderating role of...
Darley, William K.
;
Luethge, Denise J.
;
Thatte, Ashish
- In:
Journal of retailing and consumer services
15
(
2008
)
6
,
pp. 469-479
Persistent link: https://www.econbiz.de/10003750764
Saved in:
9
Analyse von Verkaufsinteraktionen im beziehungsorientierten persönlichen Verkauf
Angerer, Thomas
- In:
Jahrbuch der Absatz- und Verbrauchsforschung
50
(
2004
)
1
,
pp. 31-51
Persistent link: https://www.econbiz.de/10002026783
Saved in:
10
Stellungnahme des Wirtschafts- und Sozialausschusses zum "Bericht zur Bewertung des Kfz-Vertriebs, -Verkaufs und -Kundendienstes gemäß der Verordnung Nr. 1475/95" : (ergänzende Ste...
Europäischer Wirtschafts- und Sozialausschuss
-
2001
Persistent link: https://www.econbiz.de/10001595268
Saved in:
1
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