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type_genre:"Case study"
~isPartOf:"Human relations"
~isPartOf:"International journal of hospitality management"
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
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Search: subject_exact:"KPI (Key performance indicator)"
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Kundenzufriedenheit
Performance measurement
63
Performance-Messung
63
Hotel industry
42
Hotellerie
42
Firm performance
29
Unternehmenserfolg
29
Customer satisfaction
9
Dienstleistungsqualität
9
Hotel performance
9
Service quality
9
Performance
8
Beziehungsmarketing
7
Hospital
7
Krankenhaus
7
Relationship marketing
7
Balanced Scorecard
6
Balanced scorecard
6
Gastgewerbe
6
Hospitality
6
Hospitality industry
6
Performance management
6
Performance-Management
6
Arbeitsverhalten
4
Consumer behaviour
4
Financial performance
4
Hotel
4
Human Resource Management
4
Konsumentenverhalten
4
Personalmanagement
4
Quality management
4
Qualitätsmanagement
4
Strategic management
4
Strategisches Management
4
Sustainability
4
Work behaviour
4
Arbeitsleistung
3
Bibliometrics
3
Bibliometrie
3
Brand management
3
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Article
9
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Case study
Article in journal
Fallstudie
Aufsatz in Zeitschrift
9
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English
9
Author
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Albayrak, Tahir
1
Alcántara-Pilar, Juan Miguel
1
Assaf, A. Georges
1
Barrio-García, Salvador del
1
Beldona, Srikanth
1
Bernard, Shaniel
1
Brochado, Ana
1
Cheng, Bao
1
Crespo-Almendros, Esmeralda
1
Cvelbar, Ljubica Knežević
1
Dong, Yun
1
Galetzka, Mirjam
1
Guo, Gongxing
1
Hagen, Mark van
1
Josiassen, Alexander
1
Kher, Hemant V.
1
McManus, Lisa
1
Mobach, Mark P.
1
Mohsin, Asad
1
Oh, Haemoon
1
Peng, Yan
1
Porcu, Lucia
1
Pruyn, Ad
1
Rodrigues, Helena
1
Slevitch, Lisa
1
Vos, Martijn C.
1
Woo, Linda
1
Zhou, Xing
1
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Human relations
International journal of hospitality management
The service industries journal
9
Journal of business research : JBR
8
International journal of services and operations management
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Tourism management : research, policies, practice
6
International journal of contemporary hospitality management
4
International journal of productivity and quality management : IJPQM
4
Journal of retailing and consumer services
4
Total quality management & business excellence
4
International journal of quality & reliability management
3
International public management journal
3
Public management review
3
The TQM journal : the international review of organizational improvement
3
The journal of services marketing
3
Benchmarking : an international journal
2
Benchmarking : an international journal ; BIJ
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of air transport management
2
Journal of hospitality marketing & management
2
Journal of marketing
2
Journal of service management
2
Journal of strategic marketing
2
Journal of the Academy of Marketing Science
2
Journal of travel and tourism marketing
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Advances in hospitality and leisure
1
Amfiteatru economic : an economic and business research periodical
1
Asia Pacific journal of marketing and logistics
1
Asian journal of accounting & governance
1
Australasian accounting business and finance journal : AABF
1
Australasian marketing journal
1
Business process management journal
1
Cogent business & management
1
Economic research
1
European journal of marketing
1
Health marketing quarterly
1
Human resource management
1
Information systems and e-business management : ISeB
1
International journal of Indian culture and business management
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ECONIS (ZBW)
9
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9
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9
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date (oldest first)
1
Do personal values affect perceptions of the hospitality performance?
Beldona, Srikanth
;
Kher, Hemant V.
;
Bernard, Shaniel
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241939
Saved in:
2
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
3
Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.
;
Galetzka, Mirjam
;
Mobach, Mark P.
; …
- In:
International journal of hospitality management
83
(
2019
),
pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
Saved in:
4
Shine bright like a star : hotel performance and guests' expectations based on star ratings
Mohsin, Asad
;
Rodrigues, Helena
;
Brochado, Ana
- In:
International journal of hospitality management
83
(
2019
),
pp. 103-114
Persistent link: https://www.econbiz.de/10012122034
Saved in:
5
Analyzing the influence of firm-wide integrated marketing communication on market performance in the hospitality industry
Porcu, Lucia
;
Barrio-García, Salvador del
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 13-24
Persistent link: https://www.econbiz.de/10012058600
Saved in:
6
The effects of customer voice on hotel performance
Assaf, A. Georges
;
Josiassen, Alexander
;
Cvelbar, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
Saved in:
7
Importance performance competitor analysis (IPCA) : a study of hospitality companies
Albayrak, Tahir
- In:
International journal of hospitality management
48
(
2015
),
pp. 135-142
Persistent link: https://www.econbiz.de/10011341594
Saved in:
8
Customer accounting and marketing performance measures in the hotel industry : evidence from Australia
McManus, Lisa
- In:
International journal of hospitality management
33
(
2013
),
pp. 140-152
Persistent link: https://www.econbiz.de/10009746466
Saved in:
9
Asymmetric relationship between attribute performance and customer satisfaction : a new perspective
Slevitch, Lisa
;
Oh, Haemoon
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 559-569
Persistent link: https://www.econbiz.de/10008757443
Saved in:
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