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type_genre:"Case study"
~person:"Saunila, Minna"
~person:"Svensson, Göran"
~subject:"Dienstleistungssektor"
~subject:"Lieferantenmanagement"
~type_genre:"Article in journal"
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Search: subject_exact:"KPI (Key performance indicator)"
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Dienstleistungssektor
Lieferantenmanagement
Performance measurement
32
Performance-Messung
32
Innovation management
11
Innovationsmanagement
11
Performance management
11
Performance-Management
11
Firm performance
10
Innovation
10
KMU
10
SME
10
Unternehmenserfolg
10
Performance
9
Supplier relationship management
8
Arbeitsleistung
4
B-to-B-Marketing
4
Beziehungsmarketing
4
Business-to-business marketing
4
Innovation capability
4
Job performance
4
Relationship marketing
4
Salespeople
4
Selling
4
Service industry
4
Verkauf
4
Verkaufspersonal
4
Balanced Scorecard
3
Balanced scorecard
3
Betriebliche Wertschöpfung
3
Bundling strategy
3
Business network
3
Dienstleistungsqualität
3
Industrie
3
Leistungsbündel
3
Manufacturing industries
3
Norway
3
Norwegen
3
Occupational qualification
3
Qualifikation
3
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7
Free
1
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Article
12
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Case study
Article in journal
Aufsatz in Zeitschrift
12
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English
12
Author
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Saunila, Minna
Svensson, Göran
Ukko, Juhani
6
Otero-Neira, Carmen
5
Pekkola, Sanna
4
Rodríguez, Rocío
4
Ahmed, Waqar
3
Cheng, T. C. E.
3
Høgevold, Nils
3
Jääskeläinen, Aki
3
Kamble, Sachin S.
3
Kumar, Sameer
3
Mysen, Tore
3
Amir, Amizawati Mohd
2
Amizawati Mohd Amir
2
Balouei Jamkhaneh, Hadi
2
Barnes, Bradley R.
2
Bastl, Marko
2
Buffa, Frank P.
2
Caniato, Federico
2
Cruz-Ros, Sonia
2
Danese, Pamela
2
Di Benedetto, C. Anthony
2
Dinwoodie, John
2
Dobos, Imre
2
Espino-Rodríguez, Tomás F.
2
Ganguly, Kunal
2
Gunasekaran, Angappa
2
Hawkins, Timothy G.
2
Hwang, Taewon
2
Jack, Lisa
2
Johnson, Mark
2
Karatzas, Antonios
2
Katiyar, Rajesh
2
Khan, Sharfuddin Ahmed
2
Kim, Sung-tae
2
Kumar, C. V. Sunil
2
Lee, Hong-Hee
2
Leite, Maria Silene Alexandre
2
Li, Ying
2
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The journal of business & industrial marketing
3
Baltic journal of management
1
European business review
1
International journal of business excellence
1
International journal of business performance management
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
Journal of business-to-business marketing
1
Journal of organizational change management
1
Journal of purchasing and supply management
1
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ECONIS (ZBW)
12
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1
Salespeople's sales performance skills in B2B of services firms : a cross-industrial study
Høgevold, Nils
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
European business review
36
(
2024
)
2
,
pp. 201-224
Persistent link: https://www.econbiz.de/10014513321
Saved in:
2
B to B sellers' skill level in sales performance : frameworks and findings
Høgevold, Nils
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
Journal of business-to-business marketing
28
(
2021
)
3
,
pp. 265-281
Persistent link: https://www.econbiz.de/10012802187
Saved in:
3
The impact of the relationship commitment and customer integration on supply chain performance
Ruzo-Sanmartín, Emilio
;
Abousamra, Alaa Abdelaziz
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
4
,
pp. 943-957
Persistent link: https://www.econbiz.de/10014227519
Saved in:
4
The direct effect of B2B sellers' skills on relative and absolute sales performance : a dual measurement approach
Rodríguez, Rocío
;
Høgevold, Nils M.
;
Otero-Neira, Carmen
- In:
Journal of organizational change management
36
(
2023
)
1
,
pp. 64-85
Persistent link: https://www.econbiz.de/10014280492
Saved in:
5
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
6
Understanding the practice of performance measurement in industrial collaboration : From design to implementation
Ukko, Juhani
;
Saunila, Minna
- In:
Journal of purchasing and supply management
26
(
2020
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10012174022
Saved in:
7
Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
8
Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
9
Reflective practice as a determinant of performance outcomes in services
Saunila, Minna
;
Ukko, Juhani
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 392-403
Persistent link: https://www.econbiz.de/10011448202
Saved in:
10
A construct of META-RELQUAL : measurement model and theory testing
Svensson, Göran
;
Mysen, Tore
- In:
Baltic journal of management
6
(
2011
)
2
,
pp. 227-244
Persistent link: https://www.econbiz.de/10009231825
Saved in:
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