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type_genre:"Handbook"
~person:"Devi, Arti"
~person:"Yoo, Jaewon"
~type_genre:"Article in journal"
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Search: subject_exact:"Bankberufe"
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Bank employees
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Bankberufe
5
Arbeitsverhalten
3
Salespeople
3
Verkaufspersonal
3
Work behaviour
3
Arbeitskräfte
2
Bank
2
Leistungsmotivation
2
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2
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2
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2
Workforce
2
Adaptive selling behavior
1
Ambiguous customer expectation
1
Betriebsklima
1
Beziehungsmarketing
1
Boundary-spanning behaviors (BSBs)
1
Cluster analysis
1
Clusteranalyse
1
Consumer behaviour
1
Coping strategy
1
Coping-Strategie
1
Customer demandingness
1
Customer service
1
Employees stewardship toward customers
1
Frontline bank employees
1
Frontline employees
1
Human Resource Management
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Job demands-resources (JD-R) model
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Konsumentenverhalten
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Kundenservice
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Organizational behaviour
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Person-job fit
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Personalmanagement
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Devi, Arti
Yoo, Jaewon
Yavas, Ugur
7
Babakus, Emin
6
Seltzer, Andrew
6
Karatepe, Osman M.
5
Kreyenschmidt, Gisela
4
Buil, Isabel
3
De Chernatony, Leslie
3
Suleman, Fátima
3
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2
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Dirani, Khalil M.
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2
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2
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2
Gokhan Ertug
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Gürtler, Joachim
2
Hunter, Larry W.
2
Johansen, Thomas Riise
2
Kampkötter, Patrick
2
Kaukewitsch, Peter
2
Lee, Myoung-Soung
2
Lucca, David O.
2
Makkar, Simarjeet
2
Noe, Thomas H.
2
Pacelli, Joseph
2
Pusse, Leo
2
Rahman, Hasebur
2
Regmi, Sangharsh
2
Rosendahl, Johannes
2
Seru, Amit
2
Straka, Gerald A.
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Trebbi, Francesco
2
Wallace, Elaine
2
Öhman, Peter
2
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1
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International journal of bank marketing
2
IIMB management review
1
The IUP journal of management research : IJMR
1
The journal of personal selling & sales management : JPSSM
1
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ECONIS (ZBW)
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How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?
Lee, Myoung-Soung
;
Yoo, Jaewon
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1945-1973
Persistent link: https://www.econbiz.de/10014470760
Saved in:
2
The effects of frontline bank employees' social capital on adaptive selling behavior : serial multiple mediation model
Lee, Myoung-Soung
;
Yoo, Jaewon
- In:
International journal of bank marketing
40
(
2022
)
2
,
pp. 197-220
Persistent link: https://www.econbiz.de/10013165357
Saved in:
3
Exploring the impact of social undermining on salesperson deviance : an integrated model
Yoo, Jaewon
;
Frankwick, Gary L.
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
1
,
pp. 79-90
Persistent link: https://www.econbiz.de/10009716753
Saved in:
4
Intervestigating role stress in frontline bank employees : a cluster based approach
Devi, Arti
;
Sharma, Jyoti
- In:
IIMB management review
25
(
2013
)
3
,
pp. 171-178
Persistent link: https://www.econbiz.de/10010250735
Saved in:
5
Coping strategies adopted by bank employees to manage role stress : a study
Devi, Arti
- In:
The IUP journal of management research : IJMR
11
(
2012
)
4
,
pp. 21-36
Persistent link: https://www.econbiz.de/10009674743
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