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type_genre:"Handbook"
~person:"Galunic, Charles"
~person:"Yoo, Jaewon"
~type_genre:"Article in journal"
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Search: subject_exact:"Bankberufe"
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Bank employees
5
Bankberufe
5
Arbeitsverhalten
3
Salespeople
3
Verkaufspersonal
3
Work behaviour
3
Investment bank
2
Investmentbank
2
Leistungsmotivation
2
Social capital
2
Sozialkapital
2
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2
Adaptive selling behavior
1
Ambiguous customer expectation
1
Arbeitskräfte
1
Betriebsklima
1
Beziehungsmarketing
1
Boundary-spanning behaviors (BSBs)
1
Börsenmakler
1
Consumer behaviour
1
Customer demandingness
1
Customer service
1
Employees stewardship toward customers
1
Externalities
1
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Frontline bank employees
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International bank
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Internationale Bank
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Job demands-resources (JD-R) model
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Knowledge transfer
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Kundenservice
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Leistungsentgelt
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Multinationales Unternehmen
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Organizational behaviour
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Galunic, Charles
Yoo, Jaewon
Yavas, Ugur
7
Babakus, Emin
6
Seltzer, Andrew
6
Karatepe, Osman M.
5
Kreyenschmidt, Gisela
4
Buil, Isabel
3
De Chernatony, Leslie
3
Suleman, Fátima
3
Aga, Mehmet
2
Ashill, Nicholas J.
2
Basu, Sriparna
2
Devi, Arti
2
Dick, Rolf van
2
Dirani, Khalil M.
2
Gao, Janet
2
Gargiulo, Martin
2
Gokhan Ertug
2
Gürtler, Joachim
2
Hunter, Larry W.
2
Johansen, Thomas Riise
2
Kampkötter, Patrick
2
Kaukewitsch, Peter
2
Lee, Myoung-Soung
2
Lucca, David O.
2
Makkar, Simarjeet
2
Noe, Thomas H.
2
Pacelli, Joseph
2
Pusse, Leo
2
Rahman, Hasebur
2
Regmi, Sangharsh
2
Rosendahl, Johannes
2
Seru, Amit
2
Straka, Gerald A.
2
Trebbi, Francesco
2
Wallace, Elaine
2
Öhman, Peter
2
Abdolshah, Mohammad
1
Achi, Soha El
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International journal of bank marketing
2
Academy of Management journal : AMJ
1
Administrative science quarterly : ASQ ; dedicated to advancing the understanding of administration through empirical investigation and theoretical analysis
1
The journal of personal selling & sales management : JPSSM
1
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ECONIS (ZBW)
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1
How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?
Lee, Myoung-Soung
;
Yoo, Jaewon
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1945-1973
Persistent link: https://www.econbiz.de/10014470760
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2
The effects of frontline bank employees' social capital on adaptive selling behavior : serial multiple mediation model
Lee, Myoung-Soung
;
Yoo, Jaewon
- In:
International journal of bank marketing
40
(
2022
)
2
,
pp. 197-220
Persistent link: https://www.econbiz.de/10013165357
Saved in:
3
Exploring the impact of social undermining on salesperson deviance : an integrated model
Yoo, Jaewon
;
Frankwick, Gary L.
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
1
,
pp. 79-90
Persistent link: https://www.econbiz.de/10009716753
Saved in:
4
The positive externalities of social capital : benefiting from senior brokers
Galunic, Charles
;
Gokhan Ertug
;
Gargiulo, Martin
- In:
Academy of Management journal : AMJ
55
(
2012
)
5
,
pp. 1213-1231
Persistent link: https://www.econbiz.de/10009673093
Saved in:
5
The two faces of control : network closure and individual performance among knowledge workers
Gargiulo, Martin
;
Gokhan Ertug
;
Galunic, Charles
- In:
Administrative science quarterly : ASQ ; dedicated to …
54
(
2009
)
2
,
pp. 299-333
Persistent link: https://www.econbiz.de/10003884945
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