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type_genre:"Konferenzschrift"
~type_genre:"Advisory report"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Hochschulschrift"
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Search: subject_exact:"Dienstleistung"
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Dienstleistung
2,408
Services
1,961
Dienstleistungssektor
704
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677
Dienstleistungsqualität
439
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439
Deutschland
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385
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379
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348
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344
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265
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265
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232
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228
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224
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205
Consumer behaviour
189
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189
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181
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181
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163
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163
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159
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151
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140
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140
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139
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139
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139
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138
Customer service
121
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121
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95
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95
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Edvardsson, Bo
15
Witell, Lars
13
Corsten, Hans
12
Gustafsson, Anders
11
Meyer, Anton
11
Vargo, Stephen L.
11
Kleinaltenkamp, Michael
10
Fließ, Sabine
9
Jaakkola, Elina
9
Kowalkowski, Christian
9
Lusch, Robert F.
8
Merz, Joachim
8
Tronvoll, Bård
8
Benkenstein, Martin
7
Berry, Leonard L.
7
Brown, Stephen Walter
7
Kristensson, Per
7
McColl-Kennedy, Janet R.
7
Parasuraman, A.
7
Benoit, Sabine
6
Faßnacht, Martin
6
Gebauer, Heiko
6
Grönroos, Christian
6
Helkkula, Anu
6
Huang, Ming-Hui
6
Kindström, Daniel
6
Möslein, Kathrin
6
Ostrom, Amy L.
6
Patrício, Lia
6
Rubalcaba-Bermejo, Luis
6
Voss, Christopher A.
6
Bitner, Mary Jo
5
Bowen, David E.
5
Bullinger, Hans-Jörg
5
Finsterwalder, Jörg
5
Gouthier, Matthias
5
Hipp, Christiane
5
Hogreve, Jens
5
Paluch, Stefanie
5
Parida, Vinit
5
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Springer Fachmedien Wiesbaden
18
Nomos Verlagsgesellschaft
8
Verlag Dr. Kovač
7
Europäische Kommission
6
Deutsches Institut für Wirtschaftsforschung
5
Deutschland / Bundesministerium für Bildung und Forschung
5
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
5
American Marketing Association
4
Deutschland / Bundesministerium für Bildung, Wissenschaft, Forschung und Technologie
4
Svenska Handelshögskolan <Helsinki>
4
Universität <Kaiserslautern> / Lehrstuhl für Produktionswirtschaft
4
Berliner Symposium zur Zukunft der Industriegesellschaft <3, 1987, Berlin, West>
3
Deutschland / Bundesregierung
3
Dienstleistungstagung <8, 2010, Berlin>
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Monopolkommission
3
OECD
3
Technische Universität Ilmenau
3
Universität Potsdam
3
Bundesverband der Freien Berufe
2
Conference on Research in Income and Wealth
2
Dienstleistungskolloquium <1, 2003, Kaiserslautern>
2
Dienstleistungskolloquium <2, 2004, Kaiserslautern>
2
Dienstleistungskolloquium <3, 2005, Kaiserslautern>
2
Dienstleistungskolloquium <5, 2006, Kaiserslautern>
2
Dienstleistungskolloquium <9, 2009, Kaiserslautern>
2
Duncker & Humblot
2
Eric Cuvillier <Firma>
2
Excellence-in-Service-Konferenz <5., 2015, Koblenz>
2
Forschungsinstitut Freie Berufe
2
Forschungsinstitut Freie Berufe / Wissenschaftliches Symposium <2015, Lüneburg>
2
Forschungszentrum für Unternehmertum, Freie Berufe und Ökonomie Kleiner und Mittlerer Unternehmen <Lüneburg>
2
Friedrich-Alexander-Universität Erlangen-Nürnberg
2
Friedrich-Alexander-Universität Erlangen-Nürnberg / Institut für Freie Berufe
2
Friedrich-Schiller-Universität Jena
2
How Can We Boost Competition in the Services Sector? <Veranstaltung> <2016, Berlin>
2
Institut für Zukunftsstudien und Technologiebewertung
2
International Congress on Financial and Fiscal Law <23, 1969, Rotterdam>
2
International Economic Association
2
Internationale Vereeniging voor Financieel en Fiscaal Recht
2
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Published in...
All
The service industries journal
69
The journal of services marketing
58
Journal of service management
57
Journal of business research : JBR
47
Journal of service research : JSR
45
SpringerLink / Bücher
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
Research
24
Gabler Edition Wissenschaft
22
International journal of production economics
21
International journal of services technology and management
20
Services marketing quarterly
20
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
18
Journal of retailing and consumer services
18
Journal of service research
18
The journal of business & industrial marketing
18
International journal of hospitality management
17
European journal of operational research : EJOR
16
European journal of marketing : EJM
15
Schriftenreihe innovatives Dienstleistungsmanagement
15
Service business
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
Revue d'économie industrielle
13
Fokus Dienstleistungsmarketing
12
International journal of services and operations management
12
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
11
European review of service economics and management
11
Europäische Hochschulschriften / 5
11
International journal of quality and service sciences
11
Managing service quality : MSQ ; an international journal
11
International journal of production research
10
Marketing theory
10
Schriften des Forschungsinstituts Freie Berufe
10
Schriften zum Produktionsmanagement
10
Journal of business economics : JBE
9
Journal of management studies : JMS
9
Journal of service theory and practice
9
Springer Gabler Research
9
Gabler-Edition Wissenschaft
8
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Source
All
ECONIS (ZBW)
2,718
USB Cologne (EcoSocSci)
34
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1
Adaptive scheduling in service systems : a dynamic programming approach
Mahes, Roshan
;
Mandjes, Michel
;
Boon, Marko
;
Taylor, …
- In:
European journal of operational research : EJOR
312
(
2024
)
2
,
pp. 605-626
Persistent link: https://www.econbiz.de/10014456306
Saved in:
2
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
3
Value propositions in KIBS : how to facilitate the communication of value?
Heikka, Eija-Liisa
- In:
Knowledge and process management : the journal of …
30
(
2023
)
3
,
pp. 278-288
Persistent link: https://www.econbiz.de/10014326709
Saved in:
4
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
5
Designing professional services : pricing and prioritization
Wu, Chenguang Allen
;
Chen, Jin
;
Veeraraghavan, Senthil
- In:
Production and operations management : the flagship …
32
(
2023
)
8
,
pp. 2578-2595
Persistent link: https://www.econbiz.de/10014328714
Saved in:
6
The uneven role of users in service innovation performance
Rubalcaba-Bermejo, Luis
;
Deschryvere, Matthias
- In:
Economics of innovation and new technology
32
(
2023
)
7
,
pp. 953-976
Persistent link: https://www.econbiz.de/10014333866
Saved in:
7
Understanding and improving consumer reactions to service bots
Castelo, Noah
;
Boegershausen, Johannes
;
Hildebrand, …
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
4
,
pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
Saved in:
8
Organizing maintenance service contracts for initial purchases : the interplay among product type, service type, and service approach
Bağcı, Rifgi Buğra
;
Taşçioğlu, Mertcan
- In:
Journal of business-to-business marketing
30
(
2023
)
3
,
pp. 311-332
Persistent link: https://www.econbiz.de/10014454761
Saved in:
9
Internationalisation of professional service firms : evidence from Chinese law firms
Zhang, Xianwu
-
2023
Persistent link: https://www.econbiz.de/10014458884
Saved in:
10
Effect of exports of goods and services and energy consumption in Italy's service sector
Huseynli, Bahman
- In:
International Journal of Energy Economics and Policy : IJEEP
13
(
2023
)
3
,
pp. 254-261
Persistent link: https://www.econbiz.de/10014366837
Saved in:
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