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type_genre:"Ratgeber"
~person:"Bright, David S."
~person:"Specht, Nina"
~type_genre:"Book section"
~type_genre:"Reprint"
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Neue Herausforderungen an das Dienstleistungsmarketing
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Organizational and macro level perspectives
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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ECONIS (ZBW)
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Forgiveness from the perspectives of three response modes : begrudgement, pragmatism, and transcendence
Bright, David S.
;
Fry, Ronald Eugene
;
Cooperrider, David L.
- In:
The virtuous organization : insights from some of the …
,
(pp. 67-95)
.
2008
Persistent link: https://www.econbiz.de/10003773121
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2
Forgiveness from the perspectives of three response modes : begrudgement, pragmatism, and transcedence
Bright, David S.
;
Fry, Ronald Eugene
;
Cooperrider, David L.
-
2008
Persistent link: https://www.econbiz.de/10003717270
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3
"What is beautiful is good" : zum Einfluss der Mitarbeiterattraktivität auf die pre-encounter Erwartungsbildung von Dienstleistungskunden
Fichtel, Sina
;
Specht, Nina
- In:
Neue Herausforderungen an das Dienstleistungsmarketing
,
(pp. 99-116)
.
2008
Persistent link: https://www.econbiz.de/10003675926
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4
Mitarbeiterverhalten und -attraktivität als Excellence-Treiber im Service Encounter
Fichtel, Sina
;
Meyer, Anton
;
Specht, Nina
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 329-345)
.
2007
Persistent link: https://www.econbiz.de/10003596020
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