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type_genre:"Sammelwerk"
~type:"article"
~type_genre:"Handbook"
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Dienstleistungsqualität
11
Service quality
11
Dienstleistungssektor
3
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3
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2
Customer satisfaction
2
Gesundheitsversorgung
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Bakpessi, Kudjoou
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AMS review : official publication of the Academy of Marketing Science
1
Eastern economic journal
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Finance bundling and finance transformation : shared services next level
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International journal of process management and benchmarking : IJPMB
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Technovation : the international journal of technological innovation, entrepreneurship and technology management
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ECONIS (ZBW)
11
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11
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1
Do vendors' service models maximise value for clients?
Stephenson, Andy
(
panelist
);
Bakpessi, Kudjoou
(
panelist
); …
- In:
Journal of securities operations & custody
11
(
2019
)
4
,
pp. 317-326
Persistent link: https://www.econbiz.de/10012155977
Saved in:
2
The innovation imperative in healthcare : an interview and commentary
Mende, Martin
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 121-131
Persistent link: https://www.econbiz.de/10012113585
Saved in:
3
Special issue: Service user involvement in healthcare
Enany, Nellie El
(
contributor
)
- In:
Public management review
17
(
2015
)
1
,
pp. 1-107
Persistent link: https://www.econbiz.de/10010504088
Saved in:
4
Special issue on Technology service convergence
Chang, Yuan-chieh
(
contributor
)
- In:
Technovation : the international journal of …
34
(
2014
)
9
,
pp. 499-535
Persistent link: https://www.econbiz.de/10010441334
Saved in:
5
Special issue: Service improvement and innovation
Chakraborty, Ayon
(
contributor
)
- In:
International journal of process management and …
4
(
2014
)
1
,
pp. 3-108
Persistent link: https://www.econbiz.de/10010390791
Saved in:
6
Visualize and monitor shared services quality by a corporate dashboard : interview with Oliver Wolf
Wolf, Oliver
- In:
Finance bundling and finance transformation : shared …
,
(pp. 219-224)
.
2013
Persistent link: https://www.econbiz.de/10010252983
Saved in:
7
Commentaries and rejoinder to "Does quality win? : network effects versus quality in high-tech markets"
Ratchford, Brian Thomas
(
contributor
); …
- In:
Journal of marketing research : JMR
46
(
2009
)
2
,
pp. 150-162
Persistent link: https://www.econbiz.de/10003827911
Saved in:
8
Mit Prozessmanagement Dienstleistungsqualität aufbauen und sichern
Stähli, Franz
;
Gysin, Marc
;
Frost, Jetta
- In:
Zeitschrift Führung + Organisation : ZfO
78
(
2009
)
6
,
pp. 290-293
Persistent link: https://www.econbiz.de/10003905195
Saved in:
9
Part special issue: Management consulting ; introducing the client
Buono, Anthony F.
(
contributor
)
- In:
Scandinavian journal of management
25
(
2009
)
3
,
pp. 247-312
Persistent link: https://www.econbiz.de/10003874670
Saved in:
10
Customer retention measurement in the UAE banking sector
Kassim, Norizan Mohd
;
Souiden, Nizar
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
3
,
pp. 217-228
Persistent link: https://www.econbiz.de/10003470292
Saved in:
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