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type_genre:"Working Paper"
~source:"econis"
~subject:"Customer service"
~subject:"India"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Conference proceedings"
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Search: subject_exact:"Selling technique"
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18
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10
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10
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9
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Banerjee, Abhijit V.
4
Duflo, Esther
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European journal of marketing : EJM
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Massachusetts Institute of Technology Department of Economics working paper series : working paper
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Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
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ECONIS (ZBW)
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1
The Austrian view and value co-creation process in solution-oriented firms : a seven stage, "solution prototyping" framework
Plouffe, Christopher R.
;
Nagel, Duane
;
Bonney, Leff
; …
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
1
,
pp. 79-97
Persistent link: https://www.econbiz.de/10012181637
Saved in:
2
Gossip : identifying central individuals in a social network
Duflo, Esther
;
Banerjee, Abhijit V.
;
Chandrasekhar, Arun G.
-
2014
Persistent link: https://www.econbiz.de/10010412511
Saved in:
3
Gossip: identifying central individuals in a social network
Banerjee, Abhijit V.
;
Chandrasekhar, Arun
;
Duflo, Esther
; …
-
2014
Persistent link: https://www.econbiz.de/10010443002
Saved in:
4
It takes just 120 seconds : predicting satisfaction in technical support calls
Hall, Judith A.
;
Verghis, Phil
;
Stockton, William
;
Goh, …
- In:
Psychology & marketing
31
(
2014
)
7
,
pp. 500-508
Persistent link: https://www.econbiz.de/10010382588
Saved in:
5
Gossip : identifying central individuals in a social network
Banerjee, Abhijit V.
;
Chandrasekhar, Arun G.
;
Duflo, Esther
-
2014
Persistent link: https://www.econbiz.de/10010409056
Saved in:
6
Gossip : identifying central individuals in a social network
Banerjee, Abhijit V.
;
Chandrasekhar, Arun G.
;
Duflo, Esther
-
2014
Persistent link: https://www.econbiz.de/10010413263
Saved in:
7
Service employees and customer phone rage : an empirical analysis
Harris, Lloyd C.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 463-484
Persistent link: https://www.econbiz.de/10009733023
Saved in:
8
Linking customer interaction and innovation : the mediating role of new organizational practices
Foss, Nicolai J.
;
Laursen, Keld
;
Pedersen, Torben
- In:
Organization science : a journal of the Institute for …
22
(
2011
)
4
,
pp. 980-999
Persistent link: https://www.econbiz.de/10009272320
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